Sales Support Analyst

Company Name: PBS Systems Job Location: Arlington, Texas Job Type: Full-time, Permanent No. of Openings: 01 Internal Job Title: Sales Support Analyst - Tier 1 Reports To: Team Lead, Sales Support Job Requirement(s): Up to 2 weeks of travel per month within the USA and Canada PBS is the fastest growing Dealership Software – All Inclusive Business Platform vendor in North America and we’ve only just begun!” The Opportunity: At PBS, we’re transforming how people buy and service vehicles—one dealership at a time. With almost 40 years in the industry, we’re the third-largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, and we’re growing fast. We treat our customers as partners and friends, offering a powerful, all-in-one software suite that supports every aspect of dealership operations—from sales and service to inventory and accounting. At PBS, we are committed to supporting your professional growth. Your career path here can evolve in alignment with your skills, interests, and aspirations. The Role: PBS Systems is looking for an enthusiastic and organized individual to join our Support Team. As a Sales Support Analyst, you will provide phone/online support and training to new and existing customers on our Dealer Management Software. In addition, you will also have the opportunity to travel across North America to provide onsite support. This position is based out of our Texas office. This is not a remote or hybrid work opportunity. Job Responsibilities: Provide excellent software support to our end users Support and troubleshoot issues for the service desk Document and address customer issues and concerns in a professional manner Improve new or existing processes within the department to enhance service delivery Respond to both internal and external support requests in a fast-paced environment Cross train to further your software knowledge and professional development skills Travel (25% - 1 week per month) is required throughout Canada and the US Job Requirements: High school diploma Excellent communication and analytical skills Customer service experience Automotive dealership experience is an asset Knowledge of Microsoft Windows and Office Strong organizational and time management skills Ability to work independently and within a team environment Available to work Saturday, and/or Sunday due to scheduled travel A valid passport What we offer: Internal promotion and growth opportunities An education department dedicated to helping you with professional and personal development Gym facilities (select offices) and special corporate membership rates for Goodlife Fitness Opportunity to travel Great referral bonus Staff discounts with GM, Dell, and more Health and Medical benefits Bonus for product certifications, up to $4,800 per year Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder. PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require reasonable accommodations throughout the recruitment process, please contact the Recruiting team at careers@pbssystems.com.