Engagement Manager (Professional Services)

Get to Know Us:It's fun to work in a company where people truly believe in what they're doing!At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.Work, Play and Grow at BlackLine! Make Your Mark:Engagement Managers build great client relationships during the pre-sales and delivery process, and guide customers to project success. They assess the customers' needs and develop plans to achieve them. Engagement managers are responsible for planning, managing and completing a successful BlackLine implementation. This position involves assessing situations, assigning tasks to team members and problem-solving when issues arise. You'll Get To: Manage customers, partners and internal stakeholders to ensure the best outcome for both customers and BlackLineWork with the internal teams during the presales process to assessing and approve level of effort, products and solutions involved, and timing of projectsManage the relationship with the customer and partner teams throughout the engagement and serve as main point of contact between customer/partner and BlackLine teamsDevelop a delivery strategy for large scale partner implementation projectsCreate customer project plans complete with budgetary information and resource needsProvide leadership to the project team by building and motivating resources to meet project goals, adhering to their responsibilities and project milestonesDefine project success criteria and communicate them to all stakeholdersProvide status updates cross-organizationTrack and report project financials against estimate; resolve budget issues as they ariseManage project scope, timeline and budget changesEnsure that projects and programs are proceeding according to scope, schedule, budget and quality standardsIdentify, manage and mitigate project riskAct as the escalation point when issues arise with the customer or partner on engagementsIdentify potential upsells to increase revenue and build brand awarenessComplete other projects duties as assigned What You'll Bring: At least 3 years of experience in Engagement Management, Project Management, Consulting Services, or Professional Services environmentBachelor's degree or equivalent work experiencePrevious project management experience in a revenue driven environment (e.g. Time and materials billing)Demonstrated successful completion of complex enterprise-level client implementation projectsProven experience to balance multiple projects at any given time and stay on top of all detailsDemonstrated experience communicating and presenting to a diverse set of people across groups and organizational levelsExperience in SaaS industry and/or Software, as well as issues related to installation, configuration, troubleshooting, and support.Experience with large scale ERP systems including SAP and OracleAdvanced Knowledge/experience in Accounting, Audits, Financial Services, Software Technology, SaaS industry and/or related experienceExcellent communication skills, strong organizational skills and attention to detailEffective problem-solving and conflict resolutions skillsAbility to deliver world-class service and high-impact results while navigating challenging situationsAbility to manage self and others under pressure and time-sensitive deadlinesAbility to facilitate and harness cross-team collaboration working with teams in-person and virtually We’re Even More Excited If You Have: Domain experience with Invoice-to-Cash, Collections Management, eInvoicing and Payments 2 years of experience in the audit/accounting industryPMP certificationCustomer-oriented approachSharp business acumenExcellent verbal and written communication abilities Thrive at BlackLine Because You Are Joining: A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar lawsBlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 3 days a week. Salary Range: USD $110,000.00/Yr. - USD $138,000.00/Yr. Pay Transparency Statement: Placement within this range depends upon several factors, including the applicant's prior relevant job experience, skill set, and geographic location.In addition to base pay, BlackLine also offers short-term and long-term incentive programs, based on eligibility, along with a robust offering of benefit and wellness plans.We are committed to pay transparency and ensuring candidates have clear information about compensation expectations. For roles that include variable incentive components such as an Incentive Compensation Plan (ICP) or On-Target Earnings (OTE), the compensation structure may follow a split model – for example, a 50/50, 70/30, or 60/40 ratio between base salary and variable incentive.BlackLine is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form. Accommodations: BlackLine is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form.