Store Manager

Store Manager – Ace Hardware Position Summary At Ace Hardware, we uphold a strong commitment to our Core Values and to creating a workplace culture that supports, develops, and empowers every team member. The Store Manager is responsible for the day-to-day leadership and successful operation of the store. This includes driving sales and profitability, ensuring operational excellence, and promoting a first-class customer experience. The ideal candidate is a hands-on leader who fosters an encouraging and accountable team environment, ensuring all associates are aligned with company processes, empowered to succeed, and committed to amazing every customer—every time. Essential Duties and Responsibilities Leadership, Team Development & Culture Champion a positive, supportive, and high-performance store culture by actively coaching, empowering, and motivating team members. Hire, train, and develop retail staff, focusing on individual growth, leadership potential, and continuous improvement. Conduct regular check-ins, performance reviews, and recognition initiatives to ensure all team members feel valued and understand their contribution to the store's success. Foster open communication and a collaborative team environment through consistent use of store meetings, huddles, and communication boards. Lead by example—model professionalism, strong work ethic, and the Ace Core Values in all interactions. Sales, Operations & Process Adherence Oversee all aspects of store operations including staffing, scheduling, merchandising, visual standards, and inventory management. Ensure strict adherence to Ace Hardware operational processes, procedures, and best practices to maintain consistency and efficiency across all departments. Oversee and promote store cleanliness to align with Company standards. Utilize reporting tools to monitor store performance, make informed business decisions, and identify areas of opportunity for improvement. Partner with vendors and supervisors to optimize product merchandising, promotions, and seasonal displays in alignment with planograms and store strategy. Monitor and manage store scheduling, including appropriate staffing to remain within budgetary guidelines while meeting customer demand. Customer Service Excellence Make customer service the top priority for the store—coach and support the team to consistently \Amaze Every Customer Every Time.\ Proactively observe and provide coaching on customer interactions to ensure friendly, solution-focused, and knowledgeable service. Take ownership of customer concerns and ensure timely resolution to enhance loyalty and satisfaction. Analyze customer feedback, surveys, and mystery shop reports to continuously improve the customer experience. Inventory Management Maintain accurate on-hand inventory levels through diligent oversight of receiving, transfers, cycle counts, and system processes. Leverage available inventory reports to minimize shrink, maintain appropriate stock levels, and ensure merchandise flow aligns with customer demand. Communicate inventory updates and expectations clearly with the team to ensure alignment and accountability. Training and Compliance Identify and oversee training and development opportunities for team members, including new-hire orientation, vendor-led sessions, and ongoing skill-building initiatives. Ensure full compliance with company policies, safety protocols, and store environment standards. Conduct routine safety inspections and address any concerns promptly to promote a secure and clean working and shopping environment. Position Requirements High school diploma or GED required; bachelor’s degree preferred. Minimum 3 years of leadership experience in a retail setting, preferably hardware or home improvement. Valid in-state driver’s license with an acceptable driving record. Required Skills & Competencies Strong leadership presence with the ability to empower, motivate, and hold team members accountable. Excellent communication, both verbal and written Ability to lead through change, solve problems, and make decisions independently. Highly organized with strong time management, planning, and project execution skills. Proficient in basic retail computer systems and software. Professional demeanor with the ability to build trust and credibility with customers, associates, and vendors. Physical Requirements Ability to stand, walk, reach, and bend for extended periods. Lift and handle merchandise up to 60 pounds and perform all essential store functions Compensation: Negotiable upon review We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor. Pay: Bonus pay Benefits: Paid time off Employee discount Paid training Job Type: fulltime Schedule: Monday to Friday Weekend availability Education: High school degree Work location: On-site