Solutions Manager

District of Columbia, District of Columbia Job Summary We are seeking a seasoned Delivery Manager to lead end-to-end delivery for a strategic World Bank program. The role requires strong experience in managing onsite–offshore delivery models , high-governance environments, and working with senior client stakeholders. The incumbent will be accountable for delivery outcomes, service quality, financial performance, and customer satisfaction. Key Responsibilities Act as the Single Point of Contact (SPOC) for all delivery-related engagement with the client Manage and build relationships with senior stakeholders and program leadership Own end-to-end delivery lifecycle including planning, execution, and transition Ensure adherence to SLAs, KPIs, quality, timelines, and contractual commitments Lead delivery across onsite–offshore teams , ensuring seamless coordination and execution Drive governance cadence including Monthly reviews and QBR Manage risks, issues, dependencies, and escalation handling proactively Ensure compliance with contractual, regulatory, audit, and security requirements Own financials including revenue, margin, forecasting, billing, and PO tracking Drive resource fulfillment, onboarding, and utilization optimization Monitor delivery health (incidents, escalations, SLAs) and ensure consistent reporting cadence Skill Requirements Strong experience in IT delivery / program management in global engagements Proven exposure to client-facing roles and stakeholder management Experience managing distributed teams across geographies (onsite–offshore model) Exposure to BFSI / Public sector / high-governance environments preferred Strong understanding of delivery governance, SLA/KPI management, and financial ownership Experience with Agile / SAFe delivery methodologies Exposure and some level of Hands on Microsoft or Data and AI skills. Other Requirements Strong ownership and accountability Excellent communication and executive presence Ability to handle complex stakeholder environments Proactive problem-solving and decision-making Compensation and Benefits A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year. #J-18808-Ljbffr