Manager of Client Success

Location: Charlotte, NC (Hybrid)Our client is a growth-focused, services-based organization partnering with clients to drive measurable business results and long-term success.They are seeking a Manager of Client Success to lead and scale their client experience, retention, and revenue growth across an active portfolio. This is a high-impact leadership role responsible for ensuring clients see clear value, stay engaged, and continue to expand over time.You’ll lead a small, high-performing team while building the systems, processes, and structure needed to improve retention, reduce churn, and drive recurring revenue. This role operates as a “player-coach,” balancing strategic oversight with hands-on execution across client relationships.Key ResponsibilitiesOwn client retention, churn reduction, and recurring revenue growth (NRR)Lead and develop a team of Client Success SpecialistsIdentify and manage at-risk clients, implementing proactive retention strategiesBuild and execute client success processes (health scoring, reporting, cadence)Serve as an escalation point to ensure strong client relationships and outcomesPartner internally to align delivery with client expectations and resultsQualifications7+ years in client success, account management, or customer-facing leadership rolesExperience in marketing agency, B2B services, or recurring revenue environmentsProven track record of improving retention, churn, or client growth metricsExperience leading and coaching small, high-performing teamsStrong operational mindset with the ability to build and implement scalable processesCategory Code: JN037, JN011#CRGSearchJobs