Retail / Spa Sales Associate

Position Summary:As a Guest Service Associate, you are the face of the brand—creating a welcoming, professional, and engaging experience for every guest who walks through our doors. In this role, you’ll focus on delivering exceptional guest service while supporting package and product sales. You play a key role in ensuring smooth operations and fostering a positive team environment that reflects a culture of confidence, care, and excellence.Essential Responsibilities And DutiesGuest Service and ExperienceCreate a positive and welcoming environment that reflects the organization’s values and standardsWarmly stand and genuinely greet every guest with professionalism, warmth, and enthusiasmEducate guests on services, policies, and what to expect during their visitAnswer phone calls professionally, manage the reservation book, and address guest inquiriesSales & Goal AchievementEducate every guest on package savings programs, products, overall experience, and promotional offeringsConfidently communicate the benefits of service frequency and product usageConsistently meet or exceed individual sales and rebooking goals while actively contributing to broader performance targetsProduct & Service SalesMaintain strong knowledge of product and service offeringsRecommend and promote appropriate skincare products and service packagesTeam Collaboration & CultureFoster a positive and collaborative team environmentParticipate in ongoing training and team meetingsUphold brand values, standards, and model the guest experience expectationsOperationsMaintain cleanliness and organization of the lobby and front desk areaSupport the team in opening/closing procedures and other administrative tasksAccurately process transactions and manage guest profiles through POS systemsRequired Knowledge, Skills, And AbilitiesStrong communication, customer service, and problem-solving skillsPassion for beauty, wellness, and guest skin careEnergetic, positive, and professional demeanorEducation/ExperiencePrior experience in customer service, sales, or retail preferredComfortable using POS systems, Microsoft Office Suite, or related softwareWork Environment and Physical DemandsFlexible schedule, including availability for evenings and weekendsTravel requirements: As requiredMust be able to stand for extended periods and occasionally lift up to 25 poundsPowered by JazzHRZOT8TN5sY6