Coordinator, Sales Lead

Job Title: Sales Lead Coordinator & Inside Sales Representative Sales Lead Coordinator & Inside Sales Representative Summary:The Sales Lead Coordinator & Inside Sales Representative (SLC/ISR) is a dual-role position responsible for supporting sales growth through coordination, lead management, customer communication, and active inside sales efforts. This position will serve as a reliable source of support to team members while driving revenue through proactive follow-up on open estimates. The SLC/ISR ensures quality service is provided to every customer, leads are managed efficiently, and opportunities are pursued to continually and consistently grow department revenue and meet margin goals. Sales Lead Coordinator & Inside Sales Representative Duties and Responsibilities:• Schedule interested customers, leads that come in through lead sources, technician leads, and all American Home Shield (AHS) upgrades with Project Managers. • Respond to internet leads within 5-10 minutes upon receipt. • Track all leads, lead sources, open estimates, and sales closing averages in a centralized spreadsheet or CRM. • Review technician work orders to generate potential sales leads. • Proactively call behind open estimates with the goal of converting leads into closed sales. • Help customers apply for financing and provide support on any financing-related inquiries. • Maintain detailed records of calls, customer feedback, and next steps in the sales process. Sales Lead Coordinator & Inside Sales Representative Qualifications:• Three years of related experience in sales coordination, inside sales, or customer service, or an equivalent combination of education and experience. • Proficient in MS Office software (Excel, Word, Outlook); experience with CRM systems is a plus. • Excellent written and verbal communication skills. • Strong phone presence with the ability to handle objections and close sales over the phone. Sales Lead Coordinator & Inside Sales Representative Benefits:PTO (Paid Time Off) Health insurance Dental Insurance Vision insurance 401(k) 401(k) matching COMPETENCIES:• Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully. • Technical Skills: Continuously builds knowledge and skills; shares expertise with others. • Customer Service: Responds promptly to customer needs and inquiries; manages difficult or emotional situations professionally. • Written/Verbal Communication: Communicates clearly and informatively; edits work for spelling and grammar. • Planning/Organizing: Prioritizes tasks effectively; plans for future needs and develops realistic action plans. • Sales Acumen: Demonstrates understanding of sales processes, persuasive techniques, and goal orientation. • Quality: Pays close attention to detail and ensures accuracy in all tasks. • Quantity: Meets productivity standards and deadlines; strives to increase efficiency. • Attendance/Punctuality: Maintains reliable attendance and timeliness. PHYSICAL DEMANDS AND WORK ENVIRONMENT:• Occasionally required to stand or walk. • Continually required to sit and work at a computer. • Continually required to talk or hear, especially during phone communication. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Salary Description$17.00-$20.00 per hour