Logistics Coordinator/Order Processor
*Logistics Coordinator & Order Processor*
*Department:* Operations
*Reports To:* Operations Manager
*Employment Type:* Full-Time Remote
We are a landfill diversion focused company operating as a used, industrial materials thrift store and the need for our services is growing nationwide. Visit our website to learn more www.repurposedmaterialsinc.com
Must be a minimum of 21 years old.
Work hours:
Fully remote position that requires consistent availability, responsiveness, and ownership throughout their scheduled workday
$40k-45K + potential freight profit commission.
Paid sick leave.
We do not offer medical benefits at this time.
*Position Overview*
The Logistics Coordinator & Order Processor is responsible for accurate ecommerce order processing, shipment verification, and inbound and outbound freight coordination. This position ensures orders are properly entered into QuickBooks and ShipStation, communicated to the appropriate branch, and followed through until shipment is confirmed.
The role combines order processing and logistics responsibilities, with a primary focus on preventing missed orders, maintaining inventory accuracy, meeting customer delivery expectations, and controlling freight costs.
The ideal candidate is organized, detail-oriented, proactive, and capable of managing multiple priorities while taking ownership of tasks from beginning to completion. This position works closely with customers, branch teams, managers, Sales, Accounting, Marketing, and transportation providers.
*Work Schedule, Flexibility & Time Off*
This is a fully remote, salaried position built around flexibility, independence, and accountability.
We don't believe in watching the clock or requiring someone to sit at a desk from 9 to 5. We care about results. You'll have the freedom to manage your own schedule, provided you're accessible when needed, shipments are moving, and your responsibilities are handled.
We don't have a traditional PTO accrual system for this position. Instead, we offer flexible paid time away. Need a vacation, a long weekend, or an afternoon off? That's fine. Your salary continues as normal, provided you communicate your plans, arrange appropriate coverage when necessary, and ensure nothing falls through the cracks.
In return for that flexibility, we expect ownership. Freight doesn't always operate on a convenient schedule, and occasionally situations require attention outside traditional business hours.
*The bottom line: We give you the freedom to manage your time, and we trust you to manage the work.*
*Primary Responsibilities*
*1. Order Processing & Ecommerce Management *
- Accurately and promptly process ecommerce purchases in QuickBooks and ShipStation.
- Verify order details, pricing, quantities, customer information, and shipping instructions.
- Ensure transactions are entered correctly to support accurate inventory accounting and order fulfillment.
- Communicate order information to the appropriate branch and internal teams.
- Monitor incoming orders and ensure they are processed within established timeframes.
- Identify and report potentially fraudulent transactions, suspicious orders, website glitches, and inaccurate order information.
- Coordinate with Sales, Accounting, and Marketing to resolve order discrepancies and ecommerce-related issues.
- Maintain accurate records and promptly communicate any issues that could delay fulfillment.
*2. Shipment Verification & Follow-Through*
- Verify that orders and shipping requests are received from Sales or the appropriate originating department.
- Confirm that the responsible branch receives and acknowledges order instructions.
- Track orders through fulfillment and verify that shipments are actually picked up or dispatched.
- Follow up on orders that have not been received, acknowledged, processed, or shipped.
- Maintain a reliable order tracking system that identifies outstanding orders, responsible parties, and current status.
- Ensure bills of lading, tracking information, shipping labels, and other required documentation are completed accurately.
- Investigate missing orders, delayed shipments, incomplete documentation, and discrepancies between order records and actual shipments.
- Escalate unresolved issues to management before they result in missed shipments or customer complaints.
*3. Freight Coordination & Cost Savings *
- Coordinate inbound and outbound freight, including less-than-truckload (LTL), full truckload (FTL), and other transportation methods.
- Obtain, compare, and negotiate freight quotes to secure competitive shipping rates.
- Schedule pickups and deliveries with carriers, customers, and branch locations.
- Select transportation options based on cost, delivery timelines, shipment dimensions, weight, packaging, and handling requirements.
- Track shipments and communicate delays, missed pickups, and delivery changes.
- Review freight invoices against quoted rates and identify unexpected fees, billing discrepancies, and opportunities for savings.
- Maintain relationships with carriers and transportation providers.
- Verify that branches have the information necessary to safely load and unload shipments.
- Maintain organized records of freight quotes, shipping costs, carrier performance, and transportation issues.
*4. Communication & Customer Service*
- Maintain effective communication with customers, Sales, branch teams, managers, Accounting, Marketing, and carriers.
- Provide timely updates regarding order status, shipping arrangements, tracking information, and delays.
- Resolve order and shipping issues professionally and efficiently.
- Ensure relevant team members are informed of outstanding orders and potential fulfillment delays.
- Maintain a customer-focused approach while balancing shipping deadlines, operational requirements, and cost control.
*5. Process Improvement & Administrative Support*
- Identify opportunities to improve order accuracy, shipment visibility, transportation efficiency, and internal communication.
- Help establish and maintain standard operating procedures for order processing, freight quoting, shipment tracking, and verification.
- Maintain accurate order, freight, and shipping documentation.
- Assist with reporting on outstanding orders, shipping performance, freight costs, and recurring operational issues.
- Recommend solutions that reduce errors, improve accountability, and prevent orders from falling through the cracks.
- Support additional Operations projects and responsibilities as assigned.
*Qualifications*
- Previous experience in logistics, freight coordination, order processing, ecommerce, shipping, or warehouse operations required.
- Experience with QuickBooks, ShipStation, or similar order management and shipping platforms required.
- Knowledge of LTL and FTL shipping processes is an advantage.
- Proficiency with Microsoft Excel, email, and general business software.
- Strong attention to detail and commitment to data accuracy.
- Excellent written and verbal communication skills.
- Ability to prioritize tasks, meet deadlines, and manage multiple orders and shipments.
- Strong problem-solving skills and the ability to investigate and resolve discrepancies.
- Ability to work independently, take ownership of responsibilities, and follow tasks through completion.
- Ability to collaborate effectively across departments and branch locations.
Pay: $40,000.00 - $45,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
Work Location: Remote