Front Desk Agent

**Job Overview:** We are seeking a professional Front Desk Agent to provide exceptional hospitality services to our guests. As a key member of our hotel team, you will be responsible for ensuring a welcoming and efficient experience for all visitors. The ideal candidate will have a passion for guest services and a commitment to delivering outstanding customer service. **Duties:** - Greet and check-in guests in a friendly and efficient manner - Respond to guest inquiries and resolve any issues promptly - Manage the front desk operations, including handling reservations, answering phone calls, and processing payments - Maintain a clean and organized front desk area, including handling any necessary paperwork - Perform night audit tasks, including reconciling room charges and balancing cash and credit transactions - Use phone systems to communicate with guests and other hotel staff - Provide information on hotel services and amenities to guests - Work collaboratively with other hotel departments to ensure a seamless guest experience - Maintain a high level of knowledge about the hotel and its services - Demonstrate a commitment to hospitality and guest relations **Qualifications:** - High school diploma or equivalent required - Experience in a hospitality or customer service role is preferred - Ability to work in a fast-paced environment and adapt to changing situations - Strong communication skills and the ability to work effectively with guests and colleagues - Multilingual skills are a plus - Familiarity with hotel management systems and front desk software - Ability to lift and carry items weighing up to 25 pounds - Availability to work a variety of shifts, including nights and weekends - A positive and friendly attitude, with a focus on delivering exceptional guest service **Skills:** - Guest services - Multilingual - Customer service - Guest relations - Hospitality - Hotel - Hospitality management - Front desk - Night audit - Phone systems Job Types: Full-time, Part-time Pay: From $15.00 per hour Expected hours: 16 – 40 per week Schedule: Day shift Evening shift Holidays Morning shift Night shift Ability to Commute: Pendleton, or (Required) Ability to Relocate: Pendleton, or: Relocate before starting work (Required) Work Location: In person