Supervisor, Operations Support Engineering

Overview As Supervisor, you lead a mission-focused Operations Support team responsible for satellite ground systems, health monitoring, anomaly response, and 24x7 readiness. You’ll partner with customers, vendors, and cross-functional teams to boost system performance and mission outcomes. You’ll drive incident investigations, tooling improvements, and documentation to support engineers and operators. This role offers a chance to influence long-term reliability in a high-stakes environment. You’ll work in a collaborative, data-driven culture that values proactive problem-solving and leadership. Compensation / Benefits401(k) with company matchmental health resourcesstudent loan repayment assistanceadoption reimbursementpet insuranceincentive eligibility ResponsibilitiesLead and develop a technical operations team handling ground system monitoring, troubleshooting, and anomaly resolutionManage 24x7 staffing and scheduling to balance mission needs with coverageOversee telemetry trends, system health metrics, and reporting for leadership and engineering decisionsCoordinate with leaders and technical teams for major incidents, large deployments, risk reviews, and lessons learnedPartner with service and product owners to establish KPIs, spot trends, and drive performance improvementsAdvocate for operator needs and system enhancements to improve readiness and reduce recurring issuesSupport vendor relationships through reviews, metrics, deliverables, and action itemsContribute to development of operational tools, automation, documentation, and cloud capabilitiesCreate and maintain technical documents such as procedures, proposals, SOWs, and other materialsCommunicate clearly with customers, vendors, and internal stakeholders Key requirementsU.S. citizen with active Secret security clearanceBachelor’s degree in engineering or related field; 4 additional years of experience may substitute for a degree2–3 years of experience in satellite ground systems and operationsStrong troubleshooting and technical acumenAbility to lead a 24x7 team in a collaborative environment1–2 years in management or as a project lead in a technical/engineering fieldStrong ethical leadership abilitiesHigh emotional intelligence and flexibility in communicationEffective cross-functional communication across organization levelsLinux operating environmentProgramming/scripting (Ruby, Python, Java)Amazon Web Services (AWS)