Usher-Dugout/Bullpen

Usher-Dugout/BullpenRole SummaryFifth Third Field ushers deliver optimum service to fans in a friendly, pleasant, and professional manner. This position includes scanning tickets at a gate, escorting guests from the concourse, down aisles in which their seats are located, managing seating areas during the game, and serve as a source of information to all guests. Ushers will be trained to have a vast knowledge of 5/3 Field and its operating rules and regulations. This is a gameday role which includes nights, weekends, and holidays.Key ResponsibilitiesAdhere to and aid in enforcing all Toledo Mud Hens policies and procedures.Inspect assigned area for any safety hazards or seating irregularities prior to opening the gates, and report any problems to your supervisor.Wipe down seats before gate opening, along with wiping seats for guests upon arrival.Face incoming guest while standing at the top of your section in or in the center of your portal.Provider superior guest service by greeting and assisting guests. Answer any questions that arise.Walk up and down the aisles between innings when appropriate.Constantly scan the seating areas for any injuries that may result from a foul ball, homerun ball, stray bat, slip and fall, fighting, etc. (approach guest and lend assistance).Scan your assigned area for cans, bottles, and any alcohol-related problems or unruly guests using profane language.Watch for seat jumpers to protect the integrity of the tickets.Keep isles clear and clean.Direct and control the exiting of guests in the event of an emergency evacuation.Other duties as assigned.Qualifications and ExperiencePrevious experience working as an usher desired, not required.Ability to walk up and down the stairs.Ability to stand for duration of shift (approximate shift is 4-6 hours).Skills and CompetenciesDemonstrate aa strong work ethic with an innate sense of urgency and tenacity.Ability to use independent judgement and to manage and impart information.The ability to work independently and as a part of a team.Excellent communication skills, ability to interact with customers and co-workers.Service oriented and able to resolve customer issues.Possess the ability to multi-task and adjust to rapidly changing business conditions.Physical Requirements/Work EnvironmentConstant standing and walking for the duration of the shift.Frequently climbs stairs while scanning seating areas and assisting guests to their seats.Will work outdoors different types of weather (Ex. Rain, Hot, Cold).Visual acuity to scan for the threat of bats, balls, and other objects liable to be present and active.Constant communication with fans, must be able to exchange accurate information.