Head of Digitizing Systems & Software

Head of Digitizing Systems & SoftwareOur MissionLegacybox helps families reconnect with the most meaningful moments of their lives by digitizing and preserving recorded memories. Every tape, film reel, and photo we process represents a piece of someone's history. Our production facility depends on reliable systems and software to handle these memories with care, and our Digitizing Systems and Software team plays a critical role in making that possible.About the RoleLegacybox is the category leader in media digitization, processing over 150,000 customer orders per year and millions of unique analog assets across film, tape, and photo formats. Our production facility operates at the intersection of legacy physical media, custom hardware, proprietary software, and an increasingly cloud-first delivery model.We are hiring a Head of Digitizing Systems & Software to own, evolve, and future-proof the core systems that power our digitizing plant. This role is responsible for designing, implementing, measuring, and continuously improving the end-to-end digitizing systems that convert fragile analog media into secure digital assets at scale.This is a hands-on leadership role. It blends systems engineering, applied R&D, software-hardware integration, labor optimization, and unit-economics discipline. The work spans old and new technologies and requires comfort operating in ambiguity while building durable, repeatable systems.Key ResponsibilitiesDigitizing Systems OwnershipOwn the architecture and performance of Legacybox's digitizing systems across all formats (film, tapes, photos).Lead the implementation of new digitizing systems designed internally, including custom hardware, software, and workflows.Ensure systems are reliable, measurable, scalable, and economically sound.R&D and New System DevelopmentResearch, prototype, and develop next-generation digitizing setups that improve quality, throughput, and margin.Lead R&D initiatives from concept through production rollout.Identify and develop new revenue-generating systems and capabilities.Order Management System LeadershipHelp architect, build, and lead the order management system that tracks and orchestrates millions of unique physical and digital assets annually.Collaborate across software, production, and operations teams to support approximately 15 distinct workflows.Ensure system accuracy, traceability, and resilience at scale.Profitability and EconomicsConduct profitability analysis on new systems, workflows, and production setups.Model unit economics, capex tradeoffs, labor impact, and ROI for proposed changes.Partner with leadership to prioritize investments based on margin and strategic value.Labor and Time StudiesPerform detailed time studies to understand how human labor interacts with machines and software.Optimize workflows to balance automation, quality, throughput, and cost.Design systems that respect real-world production constraints.Measurement, Monitoring, and TroubleshootingDefine success metrics for systems performance, reliability, and quality.Build feedback loops to monitor system health and identify failure points.Lead root-cause analysis and resolution of system errors and production bottlenecks.Forward-Looking Technology LeadershipAdvance Legacybox's cloud-first digitizing model and file delivery systems.Integrate AI considerations into capture, processing, QA, and workflow optimization.Continuously evaluate emerging technologies relevant to digitization, automation, and asset management.Cross-Functional LeadershipCollaborate closely with production, operations, software, finance, and leadership.Serve as a technical authority and decision-maker for digitizing systems.Clearly communicate system tradeoffs, timelines, and outcomes to executives.Accountability and OutcomesThis role is directly accountable for:Successful delivery of R&D projects into productionMeasurable improvements in throughput, quality, and marginReliability and scalability of digitizing and order management systemsDevelopment of new systems that create incremental revenue or cost advantageIdeal BackgroundExperience designing and operating complex production systems involving both hardware and softwareStrong systems-engineering mindset with comfort spanning physical processes and digital platformsProven ability to take concepts from prototype to scaled deploymentFluency in unit economics, ROI analysis, and operational tradeoffsExperience working in high-volume, asset-intensive environmentsComfort working with legacy technologies while pushing modern, forward-looking solutionsPragmatic, builder-oriented leader who earns credibility on the floor, not just in planning meetingsBenefitsHealthcare coverage that includes medical, dental, and vision plans.Health Savings Account eligibility.Short-term disability plan available after the 30-day waiting period.Free 24/7 access to TextCare for medical support.Retirement plan with employer match, available after six months for employees age 21 or older.Paid parental leavePaid time off, accrued bi-weekly.Work EnvironmentThis role is hybrid / onsite at Legacybox's digitization facility in Chattanooga, where thousands of family memories are carefully handled and preserved every day. You will work closely with production leadership and frontline teams to ensure operational excellence.Why Join LegacyboxLegacybox is growing and innovating, and our production team sits at the heart of that transformation. As Head of Digitizing Systems and Software, you will have the opportunity to shape processes, develop people, and directly impact the quality of work we deliver to hundreds of thousands of families across the country each year as we digitize their most important recorded moments. The work we do truly makes a difference, because we believe that memories matter.Legacybox is an Equal Opportunity Employer and complies with all applicable federal, state, and local employment laws.