Outbound Call Center Representative

Build Your Career with a Company That Invests in You Outback Deck is one of Georgia’s premier outdoor living companies, known for exceptional craftsmanship and a culture that develops winners. Based in Woodstock, GA, we don’t just build beautiful decks, we build high-performing teams. For two consecutive years, we’ve been named a Best Place to Work. Why? Because we believe our people are an investment — not an expense. We provide the training, coaching, mentorship, and opportunity you need to grow into a top producer in a thriving industry. We’re growing fast and we’re looking for a driven, detail‑oriented Outbound Call Center Representative to help fuel that growth. If you thrive in a structured, high‑performance environment and love the satisfaction of turning conversations into results, you’ll feel right at home here. Responsibilities As an Outbound Call Center Representative, you will directly convert inquiries into qualified consultations Handle high‑volume inbound and outbound calls, texts, and follow‑ups Follow approved scripts and workflows with precision Maintain accurate CRM records for seamless handoffs Build rapport quickly, overcome objections, and communicate with confidence Collaborate with the call center team to refine techniques and celebrate wins Compensation, Benefits & Perks We believe performance should be rewarded. Competitive hourly rate + uncapped bonus Full benefit package available after 90 days that includes Medical, dental, life, and disability insurance, 401(k) Monthly performance rewards & Elite Performers Club Quarterly team/company outings Personal development: training, books, courses, leadership conferences Opportunities to participate in corporate sponsorships Professional Development and Growth This is not just a job it’s a defined career path. We provide structured training, hands-on coaching, and real-time mentorship designed to develop your communication skills. Our goal is to prepare you for advancement into your next role here at Outback Deck. Qualifications Strong verbal and written communication skills Comfort with phone‑based conversations and objection handling Ability to excel in a structured, metrics‑driven environment High attention to detail and accuracy under volume Positive, resilient attitude with a customer‑first mindset Experience in call centers, customer service, sales, or home improvement is a plus Reliable, punctual, and ready to contribute to a winning team Ready to Build Something Great? If you’re motivated, coachable, and excited to help families “Live Life Outback,” we want to meet you. Outback Deck Inc. is an equal opportunity employer and a veteran‑friendly workplace. Life happens outback—and your best work starts here. Our Accolades Include: Best and Brightest Company in the Nation (2 years running) 500+ 5‑Star Reviews Qualified Remodeler Top 500 HIP 200 2021 CCN Company of the Year Nextdoor Neighborhood Fave Largest TimberTech Installer in the Southeast Pay: $21.00 - $27.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid training Vision insurance Work Location: In person