Body Shop Customer Service Rep.

General Collision Center5720 Reisterstown Rd Baltimore, MD 21215 Customer Service Rep/CashierJob DescriptionGeneral Collision Center is a busy and well-established auto body repair facility seeking a dependable and customer-focused CSR/Cashier to join our team. This position plays a vital role in customer satisfaction, front-office operations, and communication with insurance partners. The ideal candidate is professional, organized, and comfortable working in a fast-paced, customer focused, insurance-driven environment. ResponsibilitiesGreet customers in person and by phone in a friendly, professional manner Provide excellent customer service throughout the repair and vehicle pickup process Process customer payments accurately (cash, credit/debit, insurance co-pays, deductibles) Prepare, review, and close repair invoices in coordination with insurance approvals Communicate professionally with insurance adjusters and carriers regarding payment status, supplements, and customer accounts Assist customers with insurance-related questions and explain basic repair and billing processes Schedule vehicle drop-offs and pick-ups and assist with basic appointment coordination Communicate with estimators, technicians, and office staff regarding repair status and insurer requirements Maintain a clean, organized front desk and waiting area Answer customer and insurance-related inquiries promptly and accurately QualificationsPrevious customer service or cashier experience preferred Basic computer and point-of-sale (POS) skills Experience working with insurance companies a plusExperience with CCC ONE and ROME is a plus, but not requiredStrong communication and interpersonal skills Attention to detail and accuracy with payments, paperwork, and insurance documentation Ability to multitask, prioritize, and stay organized Professional appearance and reliable attendance Auto body or automotive office experience is a plus, but not required Work ScheduleMonday-Friday: 8:00 AM - 5:00 PM Saturday-Sunday: Closed BenefitsCompetitive pay Health benefits 401(k) with employer matching Paid time off Employee discounts Stable, long-term employment Supportive team environment