Technical Support Specialist

Technical Support SpecialistJoin a small but growing team! ActiveFloor is a family-owned Danish manufacturer of interactive learning games for K12 schools, Special Education, daycare facilities, healthcare and active learning environments. Our solutions combine movement, play, learning and technology by turning ordinary rooms into active and engaging learning spaces for children and adults.We are expanding our US operations and looking for a team-player with a technical IT and/or PRO AV background. This position is located at our office/showroom/warehouse in Duluth, MN.Technical Support & Customer Success Specialist Job Responsibilities:Customer support & help desk assistanceResolve customer-facing technical issues by email or phone in a courteous and timely mannerWork with Windows pc, projectors, cameras, sensors and av equipmentProvide remote troubleshooting of ActiveFloor installationsAble to travel to customer locations around the US for installation, service and supportBuild relationships with our expanding dealer networkTrain dealers on ActiveFloor installations and technical supportTest equipment before shipmentMaintain stock and spare parts; organize tradeshow equipmentPerform warehousing duties including shipment preparation and monthly inventory reportsSet up and participate at industry tradeshows and partner eventsActiveFloor is an energetic company with a growing presence in the US market. Product training will be provided. Business travel will be required and can vary in frequency and length including evenings and weekends. Flex-hours may be necessary to accommodate customers across the United States and our colleagues in Denmark.Technical Support Specialist Qualifications/Skills:Excellent problem-solving and troubleshooting skillsAbility to communicate technical information to non-technical customersSoftware maintenance and testing capabilityBasic knowledge of networking principlesKnowledge of Windows operating systemsCustomer-service focusedCollaborative mindset; works wells in a small team settingHands-on problem-solving ability and willingness to offer assistanceInterest in EdTech, audio visual, Windows pc or interactive technologyEducation, Experience, & Licensing Requirements:Associate’s degree or above in computer science, information systems, or related fieldPrior experience working on a Helpdesk, in IT, or similar technical function