Dispute Center Spec I

SummaryThe Dispute Center Specialist I responds to inbound and outbound phone calls from clients regarding debit card and ATM transaction disputes. A successful Dispute Center Specialist I will focus on providing exceptional client experience while efficiently assisting clients with ATM and debit card questions or problem resolution. The Specialist I will be responsible for retrieving and efficiently handling voice messages from clients.ResponsibilitiesProperly authenticate the identity of a caller as the banks client in accordance with written department procedures before providing any information.Respond to inbound calls promptly and courteously, providing accurate and complete information to resolve the clients questions.Provide transaction information to aid clients in remembering the transaction or determining that the transaction may need to be disputed.Provide dispute forms to clients via click to send and documented departmental procedures.Respond to Call volume (daily, weekly, and monthly) as determined by ATM & Debit Card Department Manager.Responsible for continual development of knowledge regarding the banks and card processors systems including, but not limited to, Navigator, Intranet, Payments One, Data Navigator, Secure Lock Case Manager.Protect all client and bank information confidentially and follow all company policies.Understand, communicate, and instill the Companys mission, vision, and values (Pillars of Success).Complete monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures.Working at the worksite during regular business hours and/or assigned hours.Other specified duties as assigned.Compensation & BenefitsThe Dispute Center Spec I position pays a minimum of $18.00 per hour.Full?time associates are eligible for our benefits package:MedicalDentalVision401(k) planCompany paid life insuranceShort and Long-term disability insuranceCompany paid vacation, paid leave and holidaysThis position will remain open until a qualified applicant is hired.