Project Manager

We are seeking a dedicated and detail-oriented Project Manager that has strong experience with Order to Cash. The ideal candidate brings a traditional OTC background (shared services, AR, billing, collections, cash application).You will own the end‑to‑end OTC lifecycle, manage global processes, and drive operational improvements. You will collaborate closely with cross-functional teams, coordinate with stakeholders, and ensure the successful execution of OTC projects and process enhancements.RESPONSIBILITIES:Regularly coordinate with OTC team leaders, process owners, and key users to address operational issues across locations.Facilitate communication between key users, process owners, and IT teams (ERP, SIS, CRM, grant management systems).Act as the point of contact and expert for any questions or projects impacting OTC processes., including:Establish efficient end-to-end process deployment and governance for new and existing OTC processes, with specific attention to:Order/Enrollment captureBilling / invoicing / funding drawdownsCash application & reconciliationsDispute, refund, and adjustment handlingCreate and manage action plans, estimate workload, and assemble cross-functional project teams.Document process changes, establish governance structures, and define roles and responsibilities (RACI matrix).Identify, analyze, and propose process improvements, including automation and RPA opportunities.Deploy new processes to support transformation and enhance operational efficiency across many locations / business units.Coordinate with IT and other project managers to synchronize dependencies and identify potential impacts on related projects (Finance, Student Information, Grants, CRM).Report progress to stakeholders and sponsors, ensuring validation and feedback are incorporated.Collaborate closely with IT, Product, Data, Sales & Operations, and Finance to ensure seamless end-to-end process deployment.Drive change management and communication efforts; support operational process owners, IT, and other project managers through adoption and stabilization.Implement key performance indicators (KPIs) and monitor progress, proactively addressing data quality issues and ensuring E2E process integrity.REQUIREMENTS:Bachelor’s degree in Business Administration, Finance, Accounting, Information Systems, or related field.6–8 years of experience in a Project Manager or Process Owner role, with strong exposure to Order to Cash / Revenue Cycle processes.Preferred domain experience:OTC or revenue operations in an educational environment (K–12, higher education, training/continuing ed) orA multi‑unit / multi‑site service environment (e.g., franchise, retail-like network, distributed operations) with complex back-office processes.Demonstrated experience with:Enrollment / order intake processes rather than classic POSManaging third‑party grants, sponsorships, financial aid, or similar funding programsCoordinating between field locations (schools/campuses) and centralized finance / shared servicesStrong understanding of back-office operations, OTC processes, and the supporting IT systems (ERP, billing, cash application, CRM, ticketing/workflow).Proven ability to manage complex, multi-stakeholder projects and cross-functional teams.Excellent communication, interpersonal, and leadership skills; able to translate between business, finance, and IT stakeholders.Analytical mindset with a focus on continuous process improvement, data quality, and control.Familiarity with change management principles and practices (e.g., training, communications, stakeholder engagement).Proficiency with project management tools and techniques (e.g., MS Project, Jira, Azure DevOps, Smartsheet) and standard office tools (Excel, PowerPoint, Visio or equivalent).ADDITIONAL:This is at least a six month project that has a high likelihood of extension to a year. This is a remote role that would require you to travel to Michigan a couple of times a quarter (approximate). **Sorry, we are not open to C2C or Partners.**