Leasing Consultant

Position Summary The Leasing Consultant is responsible for coordinating all activities related to apartment rentals, move-ins and move-outs, and lease renewals. This position is also responsible for interacting directly with prospective and current residents to achieve maximum occupancy and ensure resident retention.   Essential Duties & Responsibilities • Generates and handles traffic, qualifies prospective residents, leases apartments, prepares lease documentation, and completes move-in paperwork and procedures. • Ensures model apartments are in touring condition. • Orients prospective and current residents to the property. • Processes renewal paperwork and ensures documentation is delivered to current residents on a monthly basis. • Maintains accurate and detailed records of traffic activity by entering applicable information into the computer. • Follows up with all prospective residents via phone, mail or email. • Converts phone traffic into scheduled appointments with prospective residents in order to tour the community. • Ensures excellent customer service to prospective and current tenants, and promotes a quality living experience for all residents. • Inspects apartments prior to resident move-ins and ensures apartments are in move-in condition by coordinating move-in/out needs and schedules with maintenance team. • Creates and maintains confidential resident files, which includes reviewing move-in paperwork with new residents. • Completes weekly leasing reports in accurate and timely fashion. • Ensures all open and close procedures are completed daily. • Assists with ongoing resident relations throughout occupant’s tenancy by ensuring occupant’s requests are responded to promptly and accurately. • Responsible for shopping competitive properties. • Inspects buildings and grounds to ensure safety and cleanliness, and alerts Maintenance to items that need to be repaired. • Assists with processing work order requests for residents and ensures work is completed in a timely manner. • Supports management by providing clerical support such as answering phone calls, filing, and processing property invoices, as needed. • May be asked to assist with planning and implementing resident activities in order to increase resident retention. • Participates in Company-provided training such as fair housing, safety, non-discrimination, and harassment prevention.     Skills/Specialized Knowledge • Ability to read, write, understand, and communicate in English. • Ability to use a personal computer and has working knowledge of email, Microsoft Word, Excel, and Entrata or other types of on-site accounting software. • Ability to use general office equipment, such as telephone, fax machine, printer, copier, 10-key, and key track system. • Excellent customer service and interpersonal skills; ability to relate to others. • Professional verbal and written communication skills. • Strong organizational and time-management skills. • Ability to perform basic mathematical and accounting functions. • Ability to read and comprehend reports. • Comprehension of federal fair housing laws and any applicable local housing provisions. • Ability to multi-task. • Ability to make quick and effective decisions.  • Ability to analyze and resolve problems. • Ability to cope with and defuse situations involving angry or difficult people. • Ability to close a sale. • Ability to set and meet goals. • Ability to consistently meet deadlines. • Ability to maintain flexibility and creativity in a variety of situations. • Ability to maintain confidentiality. • Ability to drive an automobile.   Required Licenses • Current driver license and automobile insurance. • Real estate license (if required by state). • Other licenses and/or certifications as required by state law.   Other Requirements • Must maintain professional appearance and comply with prescribed uniform policy. • Ability to be at work on a regular and consistent basis; Overtime may be required for this position. • Ability to work weekends and non-traditional holidays. • Must be available to work on-call or when needed due to staffing shortages. • Willing to participate in social media content creation as needed. • Some travel may be required.   Physical Demands • Standing, walking, and/or sitting for extended periods of time. • Frequent climbing, reaching, use of fingers, handling, talking, and hearing. • Moderate crouching and lifting. • Sustains substantially recurring movement to fingers, hands, wrists, legs, and feet. • Pronounced visual acuity (near and far) and field of vision. • Ability to judge distances and spatial relationships. • Ability to identify and distinguish color. • Ability to lift and/or move up to 50 pounds. • Rare to moderate proximity to moving, mechanical parts.   Mental Functions • Ability to compare, copy, compute, compile, analyze, coordinate, synthesize, negotiate, and communicate. • Ability to tolerate stressful situations. • Ability to work under moderate to close supervision.   Work Environment • Exposure to hot, cold, wet, humid, or windy conditions (temperatures may vary depending on the weather in the different regions). • Potential exposure to noise, vibrations, atmospheric conditions, as well as working in confined or restricted spaces.   Hazards • Potential exposure to communicable diseases through frequent contact with public. • Possible exposure to short-tempered or aggressive people. • Potential exposure to chemicals, electrical shock, heights, mechanical parts or machines, fire, and radiation.