Embassy Summer - 2026 USA - Centre Manager - Boston, MA

Join our winning team of global superstars!Embassy Summer, under its parent company EC English, offers award winning summer vacation programs for young people across multiple locations in the UK, USA, China, Malta, UAE & South Africa.Students learn English while immersing themselves in the local culture and surroundings. Our programs are a combination of language classes, exciting excursions, fun-filled sports, and creative social activities.From its humble beginnings in Hastings over four decades ago, Embassy Summer has today evolved into a globally recognized and trusted brand. Our vision is to help our students succeed in a global community. We love bringing our young learners from around the world together through a common language and building global connections.____________________________________________________________________________________The Centre Manager inspires, motivates, and leads an entire school of staff, leaders, and students.Key ResponsibilitiesPromoting and safeguarding the welfare of students for who you are responsible and with whom you come into contact.Manage, lead, and inspire a team of colleagues dedicated to students' development and welfare.Maximise student and group leader satisfaction by ensuring their experience meets or exceeds expectations.Ensure the centre operates to the highest standards of relevant Health & Safety, safeguarding.Ensure the programme runs within the pre-determined budgets in consultation with the supporting Programme Manager or Head Office teams.Oversee the submission of all centre administration and ensure alignment with the centre budget.Provide regular centre updates to the supporting Programme Manager.Specific duties includeTraining, and inspiring the centre teams.Conducting assemblies and inductions for students and Group leaders.Conducting staff and Group leader meetings.Overseeing staff performance and behaviour and ensuring that staff demonstrate and adhere to safe and healthy working practices at all times.Liaising with the Recruitment Team to ensure staffing is at maximum capacity and staffing issues are addressed in a timely manner.Creating staff rotas and ensuring employee contracted hours are adhered to and additional hours recorded weekly.Overseeing accuracy of staff rotas, contracted days / hours for payroll purposes.Reviewing completed Meal provision forms and Occupancy record forms and confirming student numbers with Head Office prior to final submission.Supporting all management team members.To be familiarised with the ongoing Activity and Academic programmes.To be familiarised with all processes for centre operationTo conduct performance management reviews of all staff.To liaise with the Transport team regarding all student arrivals and departures.To carry out centre duties to meet the operational needs of the centre, including emergency phone cover on a rota basis.Managing a positive working relationship with all stakeholders.To create a positive, inclusive and safe workplace environment.Organisational ComplianceThe job holder will be expected to operate in accordance with the company's Code of Conduct, and any local policies and operating procedures relating to academic, welfare and safeguarding matters.Employees are required to cooperate fully with all arrangements in place related to Health and Safety which include implementation and compliance with control measures resultant from risk assessments and engagement with, and completion of, any relevant Health and Safety training.Education DesiredEducated to Degree level or equivalent/or working towardsTraining DesiredSafeguarding Level 1 and 2First Aid CertificateExperience RequiredManagement experienceExperience DesiredExperience working with juniorsExperience working in a summer school environmentExperience in a role involving organisation / logistics / travel / salesPersonal AttributesAbility to lead and inspire a teamPractical knowledge of Microsoft Office packagesAbility to understand and manipulate data accuratelyExcellent communication and interpersonal skillsExcellent organisational and planning skillsAbility to deal and resolve complex problems efficientlyAbility to work under pressure, prioritise tasks and meet deadlinesDemonstrates the ability to form and maintain appropriate relationships and personal boundaries with children and young peopleDemonstrates emotional resilience in working with challenging behavioursDemonstrates a positive attitude to the use of authority and maintaining disciplineDemonstrates an exceptional level of attention to detailWorking week:6 days* out of 7 (1 day off per week)All management roles are residentialEquality and Diversity: Equality and diversity are at the heart of everything we do. Our learning opportunities are open to everyone, regardless of their background and circumstances, and we apply the same standards to the staff we employ.Powered by JazzHR