Member Experience Specialist

A company is looking for a Member Experience Specialist (Physician Facing Team). Key Responsibilities Proactively contact physician offices to request and follow up on medical records for patient eligibility Communicate with patients to verify information and guide them through the intake process Submit and track internal referral requests to physicians for eligibility determination Required Qualifications Previous administrative or healthcare coordination experience; telehealth or referral management experience preferred High school diploma or equivalent required; Bachelor's degree preferred Familiarity with medical terminology and healthcare workflows Ability to manage multiple tasks and track numerous patient cases simultaneously Professional communication skills for interaction with physicians, clinical staff, and patients