Senior UC Engineer

Overview As Senior UC Engineer, you will design, deliver, and maintain enterprise Unified Communications platforms across the Americas, focusing on Webex and related services. You will act as a key incident and vendor escalation point, collaborate with carriers and vendors, and ensure reliable, compliant UC operations. The role supports critical communications like E911 and Teams Meetings while driving observability and knowledge sharing within a global team. This position offers exposure to high-impact collaboration tech and a culture of relentless performance. Compensation / BenefitsRemote work flexibilityCompetitive pay and benefits packageRelocation programProfessional development and certification opportunitiesGlobal impact on top clientsInclusive multicultural environment ResponsibilitiesSupport and administer Cisco Webex Calling and Webex Contact Center in productionManage Voice Recording platforms and ensure complianceSupport Trading Turret systems (IPC Connexus)Coordinate with Telecom Service ProvidersConfigure, troubleshoot, and manage SIP Trunking connectivityLead incident management for UC platform issues (triage, escalation, resolution)Own vendor escalation processes for UC vendorsCoordinate UC service requirements with business unitsSupport Red Sky (E911) emergency calling services and complianceSupport Microsoft Teams Meetings and related servicesMonitor UC health with Splunk and other observability toolsManage and analyze Call Detail Records (CDR) for reporting and complianceFlexibility to work weekends/off-hours for maintenance and deploymentsEnhance documentation and drive knowledge sharing across the team Key requirements10+ years in Unified Communications engineering/supportHands-on Cisco Webex Control Hub administrationStrong Webex Calling and Webex Contact Center knowledgeFamiliarity with voice recording functionalityNetwork connectivity fundamentals relevant to UCBasic knowledge of network routing and bandwidth managementExperience with UC observability and Splunk loggingExperience with CDR management and analysisExperience with SIP Trunking and Telecom coordinationExperience with incident management and vendor escalation processesStrong communication and stakeholder coordinationAbility to work with cross-functional teamsProblem-solving and rapid issue resolutionCisco Webex Control HubWebex CallingWebex Contact Center