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ServiceNow Solutions Architect - Customer Workflows
Pittsfield, MAApril 4th, 2026
Does solving problems using technology motivate you? Do you thrive working on a collaborative remote team with a visionary and think-tank feel? Are you someone with a startup mentality who’s looking to join other work hard, play hard ServiceNow innovators? Servos is looking for a Solutions Architect to help us drive innovation on the ServiceNow platform!Location: Wherever you are (Remote)We Are:A ServiceNow Elite Partner specializing in Customer Workflows (CSM/FSM) and Creator Workflows (AppEngine)A virtual team throughout the United States with headquarters in VirginiaDevoted to doing the right thing for our clients and team by leading with a human-first culture An experienced team of consultants who are dedicated to having fun and adding valueOpen minded and always welcoming new ideas and approachesYou Are:A highly experienced ServiceNow Consultant with proven experience in both the design and execution of ServiceNow implementationsPacking at least 6 years of ServiceNow architecture, development, and integration experience Experienced in ServiceNow's Customer Service Management, Field Service Management, Service Portal, Integration Hub or REST/SOAP Web Services, and AppEngine Studio Responsible for designing, implementing, and managing ServiceNow solutions for large scale projectsA mentor and advisor to technical consultants and clientsClient-centric with strong communication and presentation skills as well as a dedication to building long-standing partnershipsA ServiceNow Certified System Administrator (CSA) and preferred to be a Certified Implementation Specialist for CSM (CIS-CSM) & Certified Application Developer (CAD) Passionate about doing the right thing, no matter how many times it takesAn adventurer who wouldn’t mind traveling up to 20% of the timeWhat You’ll Do:Engage as a primary architect on projects to set technical direction and lead the development team to implement client solutions with ServiceNow configurations, integrations, and custom development. Participate in and/or lead design workshops, development, testing and deployment activities with some of ServiceNow’s top enterprise and public sector customersBe responsible for technical deliverables related to ServiceNow configurations and/or integration developmentDevelop a keen understanding of the solutions we implement and our customer’s businessEngage as a primary technical point of contact with executive level clients, supporting engagement and program managersSupport business development and pre-sales activities as the technical lead / architectProvide expert level support and technical mentoring to implementation teamRespond to Request for Information/Proposal documentsBe an expert in ServiceNow best practices and the products we implementWhat We Offer:A family first culture with unlimited PTO after your first yearHealth benefits with free coverage for you and competitive rates for your family401k match and a variety of other benefitsAn investment in your continued growth and development with training opportunities and certificationsThe opportunity to make a difference with other ServiceNow experts who truly believe in teamwork and changing the world
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