Auto Glass Manager
AUTO GLASS MANAGERFull-Time | Charlotte, NC | Competitive Salary + BenefitsPosition SummaryThe Auto Glass Manager is responsible for the day-to-day operations of the auto glass department, including managing technicians, scheduling jobs, ensuring quality control, and driving revenue. This role is ideal for a hands-on leader who thrives in a fast-paced environment and has a passion for delivering exceptional results.Key ResponsibilitiesOperations ManagementOversee daily scheduling and dispatching of auto glass techniciansManage workflow to ensure timely, high-quality job completionMonitor and maintain inventory of glass, adhesives, moldings, and suppliesCoordinate with the service center on vehicle-in-shop and mobile jobsTeam LeadershipRecruit, train, and develop auto glass technicians and installer staffConduct regular performance reviews and provide ongoing coachingFoster a positive, safety-first team cultureEnforce adherence to AGRSS (Auto Glass Replacement Safety Standards)Customer ExperienceResolve escalated customer concerns promptly and professionallyEnsure all customer interactions reflect Glass Doctor's commitment to qualityCoordinate with insurance companies for direct billing and claims processingSales & Business DevelopmentAchieve monthly revenue and job volume targetsIdentify upsell opportunities (ADAS recalibration, chip repair, etc.)Build relationships with car dealerships, fleet accounts, and body shopsMonitor local market trends and competitor activityQualificationsRequired3+ years of experience in the auto glass industry (installation or management)Proven experience managing a team of 3 or more employeesStrong knowledge of auto glass replacement and repair processesFamiliarity with insurance billing and claims (Safelite, Lynx, etc.)Valid North Carolina driver's license with clean driving recordProficiency with scheduling and CRM softwarePreferredNGA (National Glass Association) or AGSC certificationExperience with ADAS calibration equipment and proceduresPrior experience in a franchise or multi-location environmentKnowledge of flat glass services (residential/commercial) a plusCompensation & BenefitsCompetitive base salaryPerformance bonusesHealth insurance (medical, dental, vision)Paid time off & holidays401(k) with Employer matchGrowth & CultureIndustry training & certificationsCareer advancement opportunitiesSupportive, team-first environmentStable, locally owned businessUniforms & PPE providedGlass Doctor of Charlotte is an Equal Opportunity Employer. We welcome applicants of all backgrounds.J-18808-Ljbffr