Front of House Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Check out a day in the life of Front of House team member hereThe pay rate or range for this position is: $80,000 to 90,000 per year80,000 to 90,000 per yearJob SummaryFlagship Culinary Services is accepting applications for a Front of House Manager to support the employee cafes for our Client, the largest social media company in the world!This job includes managing the Front of House teams in multiple cafes, providing customer service to all Clients and guests and supporting kitchen staff as needed. No two days are the same, and our Front of House team members enjoy a work/life balance with great perks, a set-schedule and weekends off.Job DescriptionJob Perks and BenefitsMonday-Friday: 5:45AM - 3:30 PM (estimated; salaried position)No weekends12 paid holidaysFull medical, vision and dental coverageCompetitive pay401k with employer matchOn-the-job training to progress in your careerFree meals and snacks during your shiftEssential FunctionsCustomer Service: serve as an ambassador to our customers and be the frontline representative for all customer service needs. Provide the best assistance in a courteous, fast and efficient manner, and accommodate all requests and special needs for guests and ClientsManage: oversee Front of House teams, including shift scheduling, performance reviews, investigations and terminations. Coordinate and assign work duties for your team, handle employee relation issues and work with HR to solve and address instances when necessaryHire: work with staffing recruiter to select and hire appropriate Front of House staff to grow your teamsReport: create operational checklists to monitor workflow and manage employee expectations. Prepare a daily manager's report to highlight staff issues, equipment repairs, product inventory, training needs and moreCommunicate: effectively communicate with vendors, management and staff to ensure efficient operations without issueTrain: create a training program to ensure positive workflow and align employee expectations with company standards. Coach and discipline staff according to company and kitchen policiesSafety: ensure safety of customers and staff through the proper implementation of hiring, training, evaluation and delegation of duties as necessary. Follow all safety and sanitation procedures within set guidelines from OSHA, HACCP and Department of Public Health and Risk Management - and ensure your team is following guidelines as wellOther duties as assignedKnowledge and SkillsExcellent customer service skills and reliability are a mustStrong communication, multi-tasking and problem-solving skillsSense of urgency and ability to work within a safe mannerProven success in aprevious management roleRequirementsHigh school diploma or GEDMinimum 5 years of experience in a food or customer service roleFront of House Managers must have and maintain an active Food Handlers Card, as required by the California Health DepartmentAbout:Flagship Culinary Services is dedicated to helping companies provide high quality dining experiences for their employees and visitors. Our talented teams help deliver delicious and nutritious food, made from scratch, with a strong emphasis on local and organically grown ingredients. We support many different types of food service setups, from full-service cafés to customized food concepts.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Work AuthorizationAuthorized to work in the U.S.Equal Employment Opportunity EmployerFlagship is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.Americans with Disabilities ActUnder the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.