CX Lead: Contact Center Excellence & VOC Analytics

A financial services institution is looking for a Contact Center Customer Experience Lead to drive its vision for exceptional service. The role involves leading initiatives based on customer feedback through VOC analysis, promoting a culture of transparency, and engaging stakeholders to enhance customer experiences. Required skills include strong communication, customer service expertise, and proficiency in data analysis tools like Excel and PowerPoint. This position offers flexibility with a hybrid work arrangement, requiring 4 days on-site and 1 day remote. J-18808-Ljbffr