Bloomingdale's Digital Customer Care Specialist - Various schedules, Full-Time, Hybrid, With Weekends

Be part of an amazing storyMacy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.Job OverviewThe Bloomingdale's Digital Customer Care Specialist engages with an upscale client base, creating outstanding customer experiences to ensure the business operates productively and achieves sales, service, and profit goals. They communicate with customers via telephone and email regarding selling and service-related inquiries, place orders, engage in suggestive selling, and solve problems. Additionally, they collaborate with stores, carriers, distribution centers, and executives to deliver an omnichannel experience and perform other duties as assigned.What We Can Offer YouJoin a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.Some additional benefits we offer include:Merchandise discountsPerformance-based incentivesAnnual merit reviewEmployee Assistance Program with mental health counseling and legal/financial adviceAccess the full menu of benefits offerings here.What You Will DoProvide outstanding selling and service to Bloomingdale's clients through digital channels, including telephone and emailEnsure the client is always the priority, delivering an exceptional customer experienceDevelop expert product knowledge, understanding features and benefits, and communicate this information to clientsNavigate multiple systems, applications, and resources to service clients and resolve issuesMake independent decisions to assist clients effectivelyBuild sales and customer loyalty by using product and service knowledge to develop repeat business and fully resolve complex issuesAssist with Macy's.com overflow calls as neededFoster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communitiesMaintain regular, dependable attendance and punctualitySkills You Will NeedCustomer Service Excellence: Demonstrated ability to address escalated customer inquiries promptly and effectively, ensuring resolution and satisfaction.Communication: Excellent verbal and written communication skills for interacting with customers, drafting detailed correspondence, and presenting findings.Problem-Solving: Strong problem-solving abilities to collect data, analyze situations, and propose effective solutions.Analytical Skills: Proficiency in collecting and analyzing data to track trends, identify opportunities, and make data-driven decisions.Collaboration: Ability to collaborate with internal teams, including Escalation Leads, to minimize and manage escalations effectively.Attention to Detail: High level of attention to detail for composing accurate reports, interpreting instructions, and managing multiple priorities.Regulatory Knowledge: Experience with credit services and familiarity with regulatory or government agencies such as the CFPB/BBB is advantageous.Self-Motivation: Self-motivated and driven individual with a strong work ethic and the ability to work independently or collaboratively.Deadline Management: Ability to manage multiple priorities and meet deadlines consistently in a dynamic work environment.Who You Are* Candidates with a High School diploma or equivalent are encouraged to apply.* Minimum of 2-3 years of experience in elevated customer care, hospitality, or related fields* Able to work a flexible schedule based on department and company needsEssential Physical Requirements You Will PerformThis position requires talking, sitting and reaching with arms and hands.Involves sitting and talking for at least two consecutive hours, lifting at least 10lbs., stooping, kneeling, and crouchingReaching, including above eye levelInvolves close vision, color vision, depth perception, and focus adjustment* Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment* Able to navigate multiple computer applications from a dual monitor setupAbout UsThis is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.Join us and help write the next chapter in our story - apply today!This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.CALL00