Community Solutions Specialist

About UsVictra is Verizon's largest premium retailer in the United States. We thrive on collaboration, innovation, and performance. Our mission is to “Connect technology to life in a trustworthy, fun, and profitable way.” We work closely with Verizon and our brand partners to deliver exceptional product offerings, promotions, and campaigns — now extending that excellence directly into the apartment communities where our customers live.Job DescriptionYou will work within our company culture where Performance, Integrity, Collaboration, Innovation, and Celebration are the Core Values.As a Community Solutions Specialist at Victra, you will be the face of Verizon inside a portfolio of apartment communities (Multi-Dwelling Units). You will own the relationship with property managers and leasing teams, host on-site events for residents, and drive Verizon Home Internet, Mobile, and Perks adoption — building a book of business one community at a time.This isn't a desk job. This isn't a one-and-done sale. It's a relationship-driven role where the happier your properties are, the more your commission grows.On a Typical Day, You WillMeet and exceed monthly sales quota for your assigned portfolioVisit assigned MDU properties in person — leasing offices, lobbies, clubhousesBuild trusted relationships with property managers, leasing agents, and HOA boardsProspect daily for new property partnerships — cold outreach to leasing offices, follow-ups on referrals, and warm intros from existing communitiesBuild and deliver impactful partnership proposals to property managers and HOA boards — positioning Verizon Enhanced Communities as a leasing differentiatorHost monthly resident events — move-in days, pool parties, lobby coffee morningsSign up residents for Verizon Fios, 5G Home, Mobile, and Perks at the point of move-inProvide product benefits and solution recommendations — Fios, 5G Home, Mobile, and Perks — through exceptional customer service that delivers exactly what each resident needsOwn resident issues end-to-end — billing, install escalations, service questionsPosition Verizon as a leasing differentiator that helps properties retain residentsTrack activity, pipeline, and penetration in CRMStay informed on all current Verizon processes, promotions, incentives, and product launches so residents always get the best available offerCoordinate with internal Victra teams and Verizon Enhanced Communities partnersWork collaboratively with Verizon's Enhanced Communities team to support joint initiatives, training, and go-to-market programsWhat We're Looking ForHigh school diploma or GED (Bachelor's a plus)2+ years of sales, leasing, hospitality, or relationship-management experienceDemonstrated track record of self-direction without daily supervisionResilience to rejection and patience for relationship-building cyclesComfortable hosting events and approaching strangersValid driver's license, clean MVR, reliable transportationAbility to pass property background and badging requirementsWillingness to work evenings and weekends when residents are homeWorking knowledge of Microsoft Office and CRM tools (Salesforce a plus)Bilingual (English/Spanish) a plus in select marketsWhat You'll Bring To The TablePersonable — You remember names, faces, and details that matterPersistent — A “no” today is a “yes” three months from nowProactive — You don't wait for the property to call youProblem-Solver — When a resident has an issue, you own itPerformance-Driven — You want your name at the top of the leaderboardWhat We Offer Competitive base + uncapped commission (target $130,000 + first-year earnings) Tiered earnings ladder — Ramp → Established → High Achiever → Elite Monthly mileage reimbursement, company credit card, computer, and phone stipend Discounted Verizon services Comprehensive medical, dental, and vision insurance Paid training and career-development pathways into District and Regional roles Tuition reimbursement Referral bonuses and contestsTrainingAll Community Solutions Specialists complete a four-day Victra New Hire University (NHU) within two weeks of start date, plus an MDU-specific certification covering property partner navigation, event execution, and Verizon Enhanced Communities operating procedures.This job description is not intended to be a comprehensive list of all duties, responsibilities, and skills required of the position; duties, responsibilities, and skills required may change without notice.We are proud to be an equal opportunity employer — and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status.