Sr Computer Support Analyst

About The OpportunityThis Sr Computer Support Analyst position is located in Chicago, IL 60614 of the United States.Netrix Global, award-winning provider of cybersecurity and end-to-end IT services, is seeking a Sr Computer Support Analyst, with strong backend engineering experience supporting enterprise endpoint management platforms. This role focuses on device lifecycle management, imaging support, application packaging, patching, and platform data analysis using Microsoft Configuration Manager (SCCM), Jamf, and Microsoft Intune. The ideal candidate has hands-on experience supporting Windows and macOS environments at scale, particularly in classroom, lab, or shared-device environments.You will play a crucial role in provide timely and accurate technical support to internal employees and client employees; answer questions or resolve computer problems for clients in person, via telephone, or from remote location. Help concerning the use of computer hardware/software and related systems and services, including printing, installation, word processing, electronic mail, and operating systems.How You Will Make An Impact Perform SCCM device object management, including device imports, reimports, collections, and variable assignmentProvide basic image troubleshooting, including:Boot disk failuresSystem clock and BIOS/UEFI issuesDriver-related imaging errorsSupport Ticket Management and respond to service tickets, performing basic troubleshooting and administrative tasksApp Packaging, test, and deploy applications for Windows and macOS environmentsExecute monthly patch deployments for classroom and lab systems to ensure security and stabilitySupport backend administration of Microsoft Configuration Manager (SCCM), Jamf Pro, and Microsoft IntuneManage driver imports and updates within SCCM to support new and existing hardwareCollect and analyze basic metrics from SCCM data, such as deployment success, device compliance, and patch statusMonitor and respond to assigned incident management queues promptly and document all research, troubleshooting and resolutions accuratelyResearch, troubleshoot and resolve incidents in a timely manner and according to Netrix and client specific policies and standardsProvide accurate and creative solutions to user problems of a complex nature to ensure users are quickly restored to productivityPerform daily follow up on all assigned open incidentsMay Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.Train users in the proper user of hardware and softwareAcquire and maintain current knowledge of relevant hardware, software and systems in order to provide technically accurate solutions to usersProvide AV and/or Conference Room Support as needed per the client. (Training will be provided)Acquire and maintain a working knowledge of ITIL Incident and Change Management functionsDevelop, document and communicate procedures to resolve user problemsParticipate in internal and client projects as requiredRecommend new processes/procedures or changes to existing ones to enhance the quality of service delivered to internal and client usersIdentify, research and resolve the root cause of incidents to ensure they do not recur and to resolve before other users are affectedMonitor Netrix corporate email and any client email regularly to maintain current knowledge of operationsAttend staff and client meetings as requiredParticipate in mandatory on-call rotation if requiredFollow all applicable Incident and Change Management processes and procedures to ensure the accuracy and integrity of the solutions delivered.What You Will Bring To The Table5 plus years of proven experience as a Computer Support Analyst or similar role as minimumBachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). Strong knowledge of computer systems, hardware, and software applications. Proficiency in troubleshooting technical issues and providing timely solutions. Excellent communication skills, both verbal and written. Ability to work independently and collaboratively within a team environment. Strong analytical and problem-solving skills. Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plusEssential / Core SkillsMicrosoft (Microsoft Configuration Manager) SCCMDevice object management - import, reimport, variable assignmentDriver importsMetrics collectionApp PackaginPatch deploymentsInteraction: Daily interaction with client management and employees. Impact: Computer Support Analyst interacts with customers on a regular basis and needs to maintain a positive and professional attitude always. Location: Onsite role at Chicago, IL 60614 Working shift: 1st shift hours Monday through Friday.About USAt Netrix Global our values are the philosophies and principles that we live by. They support our vision, help us achieve our goals and commit us to a common purpose.We Own Outcomes, Win Together, Make An Impact, Enjoy The Journey, and Respect All!Netrix Global is a mission-driven organization with the goal of providing the people, processes, and technology needed to run and scale modern, data-driven businesses that are always on and always secure. Our breadth of capabilities allows us to provide holistic offerings that solve even today’s most complex business challenges, delivering to you an integrated, optimized, and future-proof solution.We work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal industries. Netrix is consistently ranked in the CRN VAR500, detailing the country’s top system integrators.At Netrix, we’re driven to solve business problems with innovative technology solutions. We focus on end-users and are committed to client satisfaction.What You Can Expect From UsWe offer a competitive compensation package, comprehensive group benefits to meet the needs of you and your family, flexibility, and time off when you need it, and a casual work environment.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. As part of this commitment, we will ensure that persons with disabilities are provided with reasonable accommodations. If you need reasonable accommodations, please let us know by contacting NetrixHR@Netrixglobal.To learn more about Netrix Global please go to www.netrixglobal.com