Technical Support

Summary of Position: We are seeking a talented individual to join our Technical Support team. The ideal candidate is well organized, dynamic, customer-focus, proactive and is strong in team-player, multi-tasking, and problem- solving skills. Key Responsibilities: Maintain an in-depth knowledge of our complete line of products and services Embrace and learn the Video Surveillance / CCTV technologies and their applications Provide product demo and technical training to the sales team and customers Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals Build and test PC-based DVR systems to customer's specifications Provide prompt and effective customer service and technical support Service customers in an effective and efficient manner; Partner with internal teams in a proactively Other duties as assigned Job Requirements: Education/Experience: 1+ Years of Professional Experience in technical support or related areas Industry recognized technical support certificate such as a CompTIA A+ is a plus Experience in security system industry is highly desired A bachelor’s degree in Computer Science, Physics, IT / Network, Engineering, or related field Fresh graduates welcome Skills: Ability to communicate clearly, concisely, and professionally in written responses to emails and oral responses to calls Ability to maintain confidential business information Ability to respond to customers in a timely and effective manner Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook) Ability to work independently with minimal supervision Ability to work under pressure Strong troubleshooting, problem-solving and team player mindset is a plus Proactive and enthusiastic to excel Bilingual Spanish is a plus Other Requirements: Domestic and/or International Travel may be required (up to 25%) Willing and able to work additional hours when needed Bend, lift, open and move product and related office items varying in weight from 1 to 30lbs, depending on need Job Type: Full-time Benefits: 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule: 8 hour shift Monday to Friday Application Question(s): What's your Salary Expectations? Work Location: In person