Event Staff - Ticket Sellers and Ticket Takers

Event Staff – Ticket Sellers And Ticket TakersEvent Staff members play a vital role in delivering a smooth and welcoming ticketing experience during Portland Sea Dogs home games. Working primarily in the ticket office, these individuals provide exceptional customer service while assisting fans with ticket purchases, will-call pickups, and general ticketing questions. Attention to detail, problem-solving, and relationship-building are essential, as the ultimate goal is to enhance the overall fan experience at Hadlock Field. In addition to working inside the ticket office, Event Staff may also be tasked with providing ticket assistance remotely on the front plaza. This includes helping fans with mobile ticketing, account access, and general ticket-related questions while working outdoors and potentially in varying weather conditions. Associates will also support the ticket office with phone orders, data collection, and other duties as assigned.Game Weeks: 1–4 days per weekShift Length: Approximately 2–3 hours per gameShift Timing: Most shifts begin mid-afternoon and conclude in the mid-evening, with occasional daytime games mixed into the scheduleAdditional Opportunities: Extra hours may be available on game days after duties are fulfilled in the ticket office if assistance is needed in the team storeCommitment to providing outstanding customer serviceExcellent phone etiquetteAbility to multitask with minimal supervisionComfort working in a fast-paced, high-pressure environmentAbility to stand and remain active for extended periods of time, including outdoorsWillingness to work in various weather conditions when assigned to the front plazaComputer literacy, including basic use of Word and ExcelPrior ticketing system experience is a plus, but not requiredDeliver a reliable and positive experience for all fans and guestsAssist with phone, walk-up, and online ticket salesProvide in-person ticket assistance both inside the ticket office and remotely on the front plazaClearly explain ticketing options and technologies to fansTroubleshoot and resolve ticketing issues as they ariseProvide information on game details and upcoming promotionsServe as a flexible team player, willing to assist in multiple areas of the operationWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.