Desktop Support Technician

Job Summary We are seeking a dedicated Desktop Support Technician to provide comprehensive technical assistance within our organisation. The successful candidate will be responsible for resolving hardware and software issues, supporting various operating systems, and ensuring optimal network performance. This role offers an excellent opportunity to utilise your IT support skills in a dynamic environment, delivering exceptional customer service and technical solutions. Duties Provide first-line support for desktop, laptop, and peripheral hardware and software issues across Windows, macOS, and Linux operating systems. Troubleshoot and resolve software problems related to Microsoft Office, specialised enterprise applications, and general system errors. Manage user accounts and permissions using Active Directory and assist with account provisioning or deactivation. Support computer networking components including LAN, TCP/IP, DNS, VPNs, firewalls, and switches to ensure reliable connectivity. Maintain and update operating systems using tools such as SCCM and BMC Remedy. Assist with software deployment, updates, and patch management across multiple devices. Monitor system performance and security protocols to prevent unauthorised access or data breaches. Document incidents and resolutions accurately within ServiceNow or Jira ticketing systems. Collaborate with IT teams to implement new hardware or software solutions while providing excellent customer service to end-users. Conduct analysis of recurring issues to recommend improvements in system configurations or processes. Requirements Proven experience in desktop support or IT support roles with a strong understanding of computer hardware and operating systems (Windows, macOS, Linux). Knowledge of computer networking principles including LAN, TCP/IP, DNS, VPNs, firewalls, and TCP protocols. Familiarity with enterprise management tools such as SCCM, BMC Remedy, ServiceNow, and Jira. Proficiency in troubleshooting software issues within Microsoft Office suite and other common applications. Experience supporting Active Directory environments for user account management. Strong communication skills with the ability to explain technical concepts clearly to non-technical users. Ability to work independently or as part of a team in a fast-paced environment while maintaining high levels of customer service. Analytic skills necessary for diagnosing complex technical problems efficiently. This position offers an engaging environment where your technical expertise will directly impact organisational efficiency through effective problem resolution and user support. Job Types: Full-time, Contract, Temporary, Temp-to-hire Pay: $19.00 - $21.00 per hour Expected hours: 40 per week Benefits: Dental insurance Health insurance Vision insurance Experience: Desktop support: 2 years (Preferred) IT support: 1 year (Preferred) MacOS Server: 1 year (Preferred) Work Location: In person