Guest Relations Specialist

The role You are the voice clients hear when they call us. The job is to take reservations, manage modifications, coordinate with dispatch, and resolve issues in real time with the composure of someone who's done this before at a five-star hotel desk or a private aviation FBO. This is not a call-center role. Our clients call us because they're tired of being treated like a ticket number elsewhere. Your job is to make every interaction feel considered, calm, and resolved. What you'll do Handle inbound calls and email from executive assistants, travel managers, hotel concierges, and principals Book reservations, manage changes, and resolve service issues with discretion Anticipate problems before clients do flight delays, schedule shifts, preferred chauffeurs Coordinate cleanly with dispatch under time pressure Maintain client preferences and account records with care What we're looking for 2+ years in a client-facing role at a five-star hotel, private aviation operator, members club, family office, or comparable environment Warm, composed phone presence; clear written and spoken English Genuinely good under pressure Discretion you'll see names, addresses, and itineraries that don't leave the room Comfort working across reservation systems, email, and operational tools How to apply Apply through LinkedIn with your rsum. Our process: a brief async voice screen, a phone interview, and an in-person meeting. We move quickly for the right candidate.