Security Officer

Maryland Zoo is an EEO Employer - M/F/Disability/Protected Veteran Status GeneralSummaryThe Security Officer is asignificant position responsible for representing the organization and providinga safe and secure environment for all internal and external customers andenforcing all policies at The Maryland Zoo. Additionally, the Security Officer will support the Zoo's mission to save wildlife and protect wild places and contribute to its environmental, social, governance sustainability, conservation, education, and DEAI (Diversity, Equity, Accessibility, and Inclusion) goals.Hours of Shift9:30 AM - 5:30 PMEssential FunctionsPrimary FunctionsResponsible for rotatingthroughout all buildings, grounds and all animal areas and reporting suspiciousconditions or unusual occurrences to Security Captain or Supervisor either in avehicle or on foot;Respond to all requests forfirst aid, CRP, and/ or AED from guests or employees;Attend to the needs of theindividual requesting assistance in a calm, professional, and ethical manner; Respond to security relatedincidents occurring on zoo property, set the tone of enforcement in interactions,mitigate and defuse situations;Respond to all alarms asdispatched;Lead and manage all employeeor guest related incidents, providing detailed investigative information,witnesses, and accurate location(s) on reports;Responsible for ensuring workrelated incidents are reported, investigated, appropriate medical attention issought and appropriate departments are contacted;Responsible for maintainingrecords of employee or guest related incidents including after-hours calls;Responsible for providingguest control, including challenging situations;Participate in a rotation onthe Dispatch post located in the Security office which will include, but is notlimited to, monitoring all Zoo activity, and deploying fellow Security officersto the scene of activity as needed; facilitating 911 calls and centralized CodeAlpha and Code Beta communication needs; monitoring and communicating severeweather conditions; coordinating cab transportation for employee relatedincidents and accidents; and documenting and recording activities asappropriate;Practice good safetyawareness and ensure guest safety at all times;Perform other related dutiesas assigned by management;Ensure all company policy andprocedures are followed; and,Adhere to all policies andprocedures of the Zoo.Communication (Internaland External)Responsible for communicatingeffectively with staff and the public regarding standard operating procedures;Work closely with contractedtemporary services and staff to ensure adherence to all Zoo policies andprocedures;Write and investigaterequired shift and accident reports on employees, guests, and shift activities;Submit written reports,without exception, of all incidents and activities occurring on Zoo propertyand in the immediate perimeter area (includes parking lot);Monitor radios to ensureeffective communication;Contact an appropriateSecurity staff member necessary to resolve security issues by radio contact asneeded to communicate information; Attend meetings and representthe Zoo on various committees; and,Maintain confidentiality andintegrity of information disclosed, accidentally discovered or communicated asan Officer, with or without specific instruction to do so, of employees,guests, volunteers, etc.Management of Resources (Financial,Human Resources, Facilities)Assistin organizing breaks for all assigned employees while ensuring adequatestaffing levels to control attendance flow; and,Coordinate with otherdepartments as necessary to fulfill any needs related to special event requestsand departmental training.Minimum QualificationsHospitality:Friendly and outgoing; Possess a positive andpatient attitude; and,Possess excellent verbalcommunication skills.EducationHigh school diploma or equivalent.Experience/TrainingMust be at least 21 yearsold;Two years of security relatedexperience;Good working knowledge ofsecurity operations in a business environment;Proficiency with MicrosoftOffice software, including Microsoft Outlook, Excel and Word;Must possess or able tosuccessfully complete basic first aid, CPR and AED training within a month ofhire date and maintain these certifications set forth by the American Red Crossor equivalent association; Valid driver's license;Must possess a Security GuardCertificateWorking ConditionsMust be able to stand andremain active for an eight-hour shift; Must be capable to stand or walk forlong periods of time (approximately 100% of their shift);Mustbe able to travel or walk large areas of the Zoo as needed; Abilityto patrol and monitor 125 acres on foot in all weather conditions;Must be able to work in anoutdoor weather environment in all seasons and weather, includingheat/humidity, cold temperatures, and/or wet conditions;Ability to work a flexibleschedule to include weekends, holidays, and special events; Ability to work allshifts and schedules including overtime; Must be able to exert up to50 pounds of force to lift, push, pull, carry, or otherwise move objects; and,Exposure to potential environmental hazards such as poison oak/ivy, uneven terrain, insect bites/stings, and Hepatitis B depending on the position; and,Exposure to Zoonotic diseasesand risk of animal attack.EquipmentMust be able to operate avariety of machines and equipment including computer, copier, fax, scanner,telephone, two-way radio, golf carts, and vehicles.Traits DesirableAbility to work withindividuals from a wide variety of ethnic, cultural and economic backgrounds; Deals with uncertainty, soundjudgment, integrity, safety management, professionalism, and reporting skills; Strong organizational andcommunication skills; Ability to make independentjudgment decisions within Zoo policy and procedures; and,Ability to handle non-routinetasks and adapts to changing circumstances.BenefitsWe offer an excellentbenefits package including 24 days of Paid Time Off (PTO), Sick and Safe Leave,and 2 paid holidays.Eligible for medical, dental,vision, short- and long-term disability, and life insurance.401(k) with employer match.DisclaimerThe statementsabove are intended to describe the general nature and level of work beingperformed by employees assigned to this classification. They are not intended to be construed as anexhaustive list of all responsibilities, duties and/or skills required of allpersonnel so classified. Therefore,management reserves the right to revise the job or to require that other ordifferent tasks be performed when circumstances change.Please visit our careers page to see more job opportunities.