Volunteer: Mandarin Bilingual Tech Help at Central Library

Multnomah County Library is the oldest public library on the west coast, with a history that dates back to 1864. Today, Central Library and 18 other neighborhood libraries make up a library system that offers more than 2.8 million books and other library materials. As Oregon's largest public library, Multnomah County Library serves nearly one-fifth of the state's population.,Do you always get asked by friends and family members to help with their tech issues - and love it? Are you bilingual in Mandarin and English? Share your tech skills with library patrons who need help with mobile devices, websites, downloading, e-readers, getting started with tech, and more. Tech Help sessions involve working with people one-on-one and using a variety of devices. Empower patrons by improving their computer skills and their access to information.Currently recruiting Central Library, 801 SW 10th Avenue, Portland, OR 97205Time commitment One weekly shift for a minimum of 6 months, starting in April.Available shifts Mondays, Tuesdays, Wednesdays, or Fridays during open hoursTasks & ResponsibilitiesHelp people use the Internet and assist with their email accountsTeach patron resources related to Microsoft Office, Google Docs, Home Office and other office productivity softwareAssist patrons with learning about personal electronic devices like e-readers, cell phones, laptop computers, tablets and various applicationsHelp people use the library catalog and other library electronic resourcesPlease note, we do not perform repairs or troubleshoot equipment problems or failuresSkills & QualificationsAbility to fluently speak Mandarin.Enjoy teaching people new skills and problem-solving with others.Patience to work with novice computer/smartphone users.Proficient knowledge of basic computer & smartphone components, Internet, and emailProficient knowledge of computer software & smartphone apps, or the desire to learn itAbility to work independentlyEnjoy working with people with diverse educational, cultural and socioeconomic backgroundsExcellent customer service skillsAbility to work with older adultsAge 18 or olderAbility to pass a criminal record check. Results of the records check will be reviewed on an individualized basis. A conviction is not an automatic bar to volunteering.BenefitsFeel that you are a making a difference in someone’s lifeEmpower people to use technologyPromote lifelong learningLearn more about adult learning stylesGet frontline experience working with library patronsTrainingTech Help shadowingOnsite orientation and trainingThis is a volunteer opportunity provided by VolunteerMatch, in partnership with LinkedIn for Good.