Client Experience Agent (Spanish Speaker)

Working hours: 10am-7pm with 1 hour break (by Cyprus Time Zone)We are seeking an enthusiastic and service-minded Client Experience Agent to join our expanding team.In this role, you will be responsible for managing and enhancing the end-to-end client journey, ensuring every interaction is handled with professionalism, care, and efficiency.You will act as a key point of contact for clients, guiding them through onboarding, addressing their needs, and maintaining strong, lasting relationships.If you take pride in delivering high-quality service and enjoy building trust with clients in a fast-paced FX/FinTech environment, this role is an excellent fit for you.Key ResponsibilitiesManage the full client lifecycleIdentify and act on opportunities for cross-selling and upselling to maximize client value and support business growthEnsure an exceptional client experience by providing accurate, timely, and personalized communicationCollaborate closely with internal teams to resolve client requests and improve processesMonitor client activity and engagement, identifying opportunities to enhance satisfaction and retentionMaintain organized and up-to-date records in internal systemsStrive to continuously improve the client journey and overall service qualityQualifications & SkillsFluency in English2+ years of experience in client relationship management, account management, or customer success, ideally within FinTech, Financial Services, or Online TradingStrong interpersonal and communication skills with a client-focused mindsetProven ability to manage multiple priorities while maintaining attention to detailExcellent problem-solving and organizational abilitiesBachelor’s degree in Business, Finance, Economics, or a related fieldWhat’s OfferedCompetitive remuneration package with performance-based incentivesMedical InsuranceOngoing professional training and career developmentCollaborative and supportive work culture within a reputable FX/FinTech companyOpportunity to grow in a modern, dynamic, and fast-evolving environmentMake every interaction count, be the reason our clients stay, grow, and succeed!Apply now!