Service Center Support 5

Company OverviewAt Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth.Be part of a team that makes a real difference.Job DescriptionThis is a part-time (up to 20 hours a week) work-from-home position Overall Purpose: A Return-to-Work Specialist to facilitate the safe and timely return of disabled employees to their job with their employer. This role involves interaction with employers and workers throughout the return-to-work process promoting overall employee wellbeing.Key Responsibilities: Key responsibilities include providing vocational assistance such as return-to-work follow-up, providing information about employer, regional and national benefits and general administrative activities to determine employee eligibility and set up cases.Case management is also a significant part of the role, using an interactive process to collaborate with employers and employees, and using motivational interviewing techniques with workers. Responsible for initial contact and case set up and subsequent contact through one month after return to work. Tailer support activities for each worker based on their limitations and restrictions and essential job functions, recovery and return to work date. Determine eligibility for internal programs (Pregnancy, ADA, STD).Providing vocational assistance such as return-to-work follow-up, and/or providing connection to support resources such as Social Determinates of Health (SDOH) resources, EAP, local and federal programs.Reporting and communication duties include documenting activities, providing information about workers in reports, keeping workers informed, and communicating with employers about restrictions. Auditing of case records for accuracy and timeliness.QualificationsRequirments: Two years experience providing return to work support for employees including return-to-work plan development or case management, implementation of plan and follow up.Two years experience in customer service or account management, ideally working directly with employers.Return to work certification or the ability to obtain certification within two years of start of role.High school diploma or equivalent required. Bachelor’s degree preferred.BenefitsWe’re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. Benefits eligibility may differ depending on full-time or part-time status. Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $25.00-$28.00 and will be based on a number of additional factors including skills, experience, and education.The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.