Customer Support Representative

Charismatic Solutions LLC is a premium technology integration company based in Bergen County, NJ. We specialize in designing and implementing customized smart-home ecosystems, business IT solutions, custom AI tools, and next-generation technologies (including elderly care, smart nursery integrations, and humanoid robotics infrastructure). We pride ourselves on delivering a highly personalized, boutique service experience to high-income households and small-to-medium-sized businesses across New Jersey and New York.The Role:We are looking for a highly organized, proactive, and tech-savvy Customer Support / Administrative Assistant to join our growing team. As the first point of contact for our premium clients, you will play a crucial role in ensuring smooth daily operations. You will work directly alongside the CEO/Principal Technical Architect to manage client communications, coordinate project schedules, and handle administrative duties.Key Responsibilities:Act as the primary point of contact for client inquiries via phone, email, and virtual channels.Manage and organize the CEO’s schedule, including booking client consultations and coordinating installation appointments with our IT technicians and licensed electricians.Assist with general administrative tasks, including processing business correspondence, maintaining digital records using Google Workspace, and managing basic invoicing.Help track inventory and coordinate equipment deliveries for our pilot projects and client installations.Ensure a seamless and premium customer service experience from the first point of contact to project completion.Qualifications:Proven experience in an administrative, customer support, or office management role.Excellent written and verbal communication skills with a highly professional demeanor.Strong organizational and time-management skills, with the ability to multitask in a dynamic startup environment.Proficiency in Google Workspace (Gmail, Docs, Sheets, Calendar) and basic CRM tools.A general interest in or comfort with modern technology, smart home devices, or IT services is a strong plus!Why Join Us?At Charismatic Solutions, you will be part of an innovative, forward-thinking startup working with the latest technologies. You will have the opportunity to grow with the company, develop new skills, and work in a dynamic, supportive environment.How to Apply:If you are detail-oriented, love helping people, and want to be part of a cutting-edge technology company, we would love to hear from you! Please apply with your resume and a brief cover letter outlining why you are a great fit for this role.