Dispatch Coordinator

About Our ClientThe organization operates in the restoration industry, specializing in helping homes and businesses recover from fire, water, mold, and storm damage. It provides rapid, professional emergency response services designed to minimize property damage and support customers throughout the recovery process. The organization manages high-impact restoration projects while coordinating teams to deliver timely and effective emergency services.About the OpportunityThe Dispatch Coordinator serves as the initial point of contact for emergency and customer service calls, ensuring restoration teams are dispatched quickly and accurately. This fully remote role coordinates technician schedules, maintains communication with customers, and collaborates with Operations, Business Development, and Production teams. The position plays an important role in delivering responsive, compassionate service during stressful and time-sensitive situations.Responsibilities• Answer emergency and customer service calls professionally and empathetically.• Gather accurate information to determine appropriate crews and dispatch requirements.• Schedule and coordinate emergency response services using job management and scheduling software.• Manage daily technician schedules and make real-time adjustments as priorities change.• Provide customers with timely updates throughout the restoration process.• Maintain accurate job records, documentation, and data entry.• Handle general inquiries, previous service requests, and routine customer communications.• Coordinate closely with Operations, Business Development, Production, and field teams.• Monitor service needs and help ensure customers receive timely and effective support.• Perform additional administrative and customer service duties as needed.Requirements• Ability to remain calm, composed, and professional during high-pressure situations.• Friendly, compassionate, and customer-focused communication style.• Strong organizational skills and exceptional attention to detail.• Excellent phone etiquette and verbal communication skills.• Ability to multitask effectively in a fast-paced environment.• Tech-savvy with the ability to quickly learn scheduling, dispatch, and job management software.• Self-motivated and able to work independently in a fully remote environment.• Reliable, responsive, and committed to providing exceptional customer service.• Strong collaboration skills when working with remote and field-based teams.• Proficiency with Microsoft Office and adaptability to new software systems.• High-speed internet connection and a dedicated home workspace.• Preferred: Experience in dispatching, scheduling, customer service, call center, or administrative roles.• Preferred: Experience in restoration, construction, plumbing, or a related industry.• Preferred: Previous experience working remotely.Pay Range and Compensation Package• Pay range of $20–$24 per hour, based on experience and qualifications.Benefits & Perks• Paid time off and paid holidays.• 401(k) plan with company match and profit sharing.• Health, dental, and vision insurance.• Short-term and long-term disability insurance.• Life insurance.ort service delivery and satisfaction.Responsibilities:• Coordinate schedules of remote and field technical resources• Create and assign service requests received via phone, email, or other channels• Escalate technical support tickets related to desktop and network issues• Organize technician schedules for efficiency and productivity• Communicate with customers regarding incident progress and service notifications• Serve as a point of contact for client service requests• Monitor open service tickets and escalate as needed to meet SLA requirements• Report on IT support resource utilization and service request completion• Ensure timely entry of time and expense records• Provide same-call resolution support when applicable (e.g., password resets)• Perform additional duties as assignedRequirements:• Excellent customer service and communication skills• Experience in a Managed Services environment with knowledge of IT support tools and practices• Ability to match technical resources appropriately to issues• Positive attitude and self-motivation to work in a fast-paced environment• Teamwork and effective communication abilities• Proficient typing skills for accurate service request entry• 1-3 years of customer service experiencePay Range and Compensation Package:• Budgeted Pay Range $45,000—$65,000 USDEqual Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.