Service Manager

Position SummaryMural is partnering with a growing, multi-location field services platform in South Florida backed by a group of execution focused investors. The business is in an active build phase. They are scaling its core operations while expanding its portfolio of service offerings and integrating additional businesses over time.We are hiring a Service Manager to act as the right hand to the current General Manager and support the day-to-day execution of the business. This role is highly operational and requires someone who is comfortable being in the field, close to technicians and customers, and directly involved in running the operation.Key ResponsibilitiesSupport daily operations alongside the existing General Manager, ensuring efficient service delivery across all jobs and teamsLead and coordinate field operations, including technician performance, scheduling alignment, and job execution qualityAct as a boots-on-the-ground operator, stepping into the field as needed to troubleshoot issues and support the teamManage and track multiple operational initiatives and projects across the business (systems, workflows, service expansion)Partner with leadership to improve processes, drive efficiency, and tighten operational executionOversee customer experience at the operational level, ensuring issues are resolved quickly and service quality remains highSupport implementation and optimization of operational systems and toolsAssist with onboarding and integration of new service lines or acquired businesses into the platformEstablish and reinforce accountability across the team through clear expectations and consistent follow-throughParticipate in daily operating cadence with leadership to review performance, priorities, and key issuesRequired Qualifications5+ years of experience in a service-based or field operations environment (home services, facilities, construction, maintenance, logistics, etc.)2+ years in a supervisory or management role with direct exposure to field teamsProven experience operating in a fast-paced, hands-on environment with multiple moving piecesStrong organizational and execution skills with the ability to manage multiple priorities simultaneouslyComfortable working both in the field and in operational systems (scheduling, workflows, customer issues)Clear, direct communicator with the ability to work across technicians, customers, and leadershipHigh ownership mindset — takes initiative and solves problems without waiting for directionPreferred QualificationsExperience in a route-based or recurring service business (HVAC, plumbing, pest control, landscaping, etc.)Exposure to operational systems such as scheduling platforms, CRMs, or QuickBooksExperience supporting or leading operational improvement initiativesBackground working in a growing or scaling business environmentWhat Success Looks LikeDay-to-day operations run smoothly with minimal breakdownsTechnicians are aligned, productive, and accountableCustomer issues are handled quickly and effectivelyOperational processes become more structured and efficient over timeLeadership has clear visibility into performance and execution