Payee Associate

About Us: We are a community‑centered nonprofit in Akron dedicated to supporting individuals who need assistance managing their finances safely and responsibly. Our representative payee program helps clients maintain stability, meet essential needs, and improve their overall quality of life. We are a mission‑driven, people‑first team that values compassion, accountability, and collaboration.Position Overview: The Payee Associate plays a vital role in ensuring that clients’ financial obligations are met accurately and on time. This position supports the daily operations of the representative payee program, manages client accounts, and provides clear, respectful communication to clients, caseworkers, and partner agencies. It’s a great fit for someone who is detail‑oriented, organized, and motivated by work that directly improves lives in the community.Salary: $37,440 - $41,600Key ResponsibilitiesManage assigned client accounts, including budgeting, bill payment, and financial recordkeepingMaintain accurate, up‑to‑date financial files and documentation for each clientCommunicate with clients, case managers, landlords, and service providers regarding budgets, payments, and financial needsAssist with client intake, including gathering required documentation and explaining program expectationsUphold confidentiality and treat all clients with dignity and respectQualificationsExperience in administrative, financial, social services, or nonprofit roles preferredStrong organizational skills and attention to detailAbility to manage multiple deadlines and maintain accurate recordsExcellent communication skills, especially when working with vulnerable populationsComfort with financial software, spreadsheets, and basic accounting principlesAbility to work independently while contributing to a collaborative teamCommitment to the mission and values of the organization