Customer Service Specialist

Receives and places telephone calls. Maintains solid customer relationships by handling questions and concerns with speed and professionalism. Performs data entry. May also require research skills to troubleshoot customer problems. Excellent communication abilities and data entry skills are essential.General PurposeInteract with customers to provide and process information in response to inquiries, concerns and requests about services.Main Job Tasks and Responsibilitiesdeal directly with customers either by telephone, electronically or face to faceMay be asked to come on site periodicallyrespond promptly to customer inquirieshandle and resolve customer complaintsobtain and evaluate all relevant information to handle product and service inquiriesprovide pricing and delivery informationperform customer verificationsset up new customer accountsprocess orders, forms, registrations and requestsorganize workflow to meet customer timeframesdirect requests and unresolved issues to the designated resourcemanage customers' accountskeep records of customer interactions and transactionsprepare and provide end of shift reportsfollow up on customer interactionsprovide feedback on the efficiency of the customer service processSchedule availability mainly in the morning to early afternoonEducation and ExperienceHigh school diploma, general education degree or equivalentknowledge of relevant computer applicationscompetent computer skills including MS Office or equivalentability to typeknowledge of administrative proceduresnumeric, oral and written language applicationsinterpersonal skillscommunication skills - verbal and writtenproblem analysis and problem-solvingattention to detail and accuracyinitiativestress toleranceCompensation: $13.00 - $13.50 per hourWorking at British Swim School is more than just a job; it's a chance to create a lasting impact that could change a child's life.As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It's a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the "Survival of the Littlest."Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.How many years of office experience do you have? *Our mission is "To ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer."Safe & happy work environmentWhere else might you get to sing at work?Flexible work schedules and hoursMaking this a great role for students, parents, and anyone with a busy lifestyle!A rewarding job with competitive payAll while making a true difference in your community!Opportunities for professional growth and developmentWe believe in investing in our team member's skills and knowledge, providing a pathway for career advancement and personal success.#J-18808-Ljbffr