Epic ECSM (Epic Client Systems Manager)

Job Description Job Title: Epic ECSM (Epic Client Systems Manager)Position Summary:The Epic Client Systems Manager (ECSM) is responsible for the design, implementation, configuration, maintenance, and support of Epic Hyperspace and related applications in a Windows-based environment. The ECSM ensures optimal performance, security, and availability of the Epic client systems used by clinicians and support staff across the organization.Key Responsibilities:Epic Hyperspace Deployment: Configure and manage Epic Hyperspace client settings using Epic tools such as Hyperspace AutoUpdate (HSAU), System Pulse, and the ECSM dashboard.Client System Management: Oversee the installation and configuration of Epic client software, including managing Citrix, VMware, and physical workstations or VDI environments.Performance Monitoring & Troubleshooting: Monitor performance and resolve issues related to Epic client systems. Collaborate with application and infrastructure teams for troubleshooting complex issues.Security & Compliance: Ensure client systems meet HIPAA and other compliance requirements. Implement security patches and updates.Collaboration & Support: Work closely with Epic Application Analysts, Server/Network teams, and desktop support to maintain seamless operation of Epic systems.Automation & Scripting: Develop and maintain PowerShell or other scripts for automation of deployments, configurations, and monitoring tasks.Documentation: Create and maintain detailed technical and procedural documentation for Epic client system deployments and support.This is a remote position.