Operations Assistant

THIS POSITION IS IN-OFFICE LOCATED IN HAMMOND, LAPosition SummaryThe Operations Assistant serves as the right-hand support to the VP of Operations, owning day-to-day execution across operational workflows, vendor management, fulfillment, and internal systems. This role ensures processes run efficiently, issues are proactively identified, and key operational functions are maintained with accuracy and consistency. Core Responsibilities – (Operational Ownership)·        Manage fulfillment processes, ensuring timely shipment and issue resolution·        Monitor staff performance, timelines, and troubleshoot bottlenecks·        Oversee packaging processes and quality standards·        Maintain inventory accuracy daily and conduct quarterly counts·        Manage product sourcing and supply ordering·        Handle subscription cleanup and monitoring (ASP & CON)·        Oversee Sticky subscription management·        Track and report key KPIs (decline rates, MID performance)·        Manage vendor and facility operations (cleaning, supplies, maintenance)·        Organize and maintain contracts and documentationCore Responsibilities – (Process Support)·        Assist with MID management, chargebacks, alerts, and RDR tracking·        Support sourcing and onboarding of new MIDs·        Maintain compliance documentation (Termly, policies, procedures)·        Coordinate logistics for company events, conferences, and employee engagementKey Success Metrics·        Fulfillment timelines consistently met·        Inventory accuracy and reporting reliability·        Reduction in operational errors and escalations·        Accuracy and timeliness of KPI reporting·        Proactive resolution of vendor and facility issuesQualificationsRequired:·        2–5 years in operations, administrative, or coordination role·        Strong organizational and project management skills·        High attention to detail and process orientation·        Ability to manage multiple priorities in a fast-paced environment·        Self-starter·        Able to lift 50lbs·        Able to manage a teamPreferred:·        Experience in e-commerce, call center, or subscription-based business·        Familiarity with inventory systems (e.g., Sortly)·        Experience supporting executive-level leadership·   Exposure to payment processing, chargebacks, or compliance environments