Summer Internship | Strategy and Operations

Summer Intern, Strategy & Operations Are you inspired by the idea of supporting our nation's critical infrastructure and securing communications for first responders, utilities, and transportation? Are you interested in being part of a fast-paced, growing company with opportunities to expand your knowledge base across a wide range of mission critical technologies? Eastern Communications, Ltd. is a critical communications provider based in Long Island City, Queens, NY. Founded in 1976, and acquired from original ownership in 2020, Eastern provides infrastructure, technical services, field replacement parts, and maintenance to a range of end users including public safety, transportation, utilities, and the federal government. The company has earned its exceptional reputation for delivering the highest quality products and services over its 45+ year history. In February 2023, we acquired Iowa-based RACOM Corporation, creating one of the largest nationwide mission critical communications companies in the United States. Eastern Communications is looking for a driven and analytical Summer Intern to join our Strategy & Operations team. In this role, you will be embedded within our Operations team and play a meaningful part in advancing our mission to deliver best-in-class critical communications infrastructure. This is not a passive internship you will contribute to real initiatives, engage directly with operational leaders, and help shape the systems and strategies that keep our network performing at its highest level. This opportunity is ideal for a recent college graduate who is eager to apply strategic thinking, data analysis, and cross-functional collaboration skills in a fast-paced, mission-driven environment. Role Responsibilities: Synthesize operational data into clear, concise executive summaries and strategic briefs for senior leadership Support the development of frameworks and tools to evaluate operational performance against industry benchmarks Assist in building business cases for process improvements and strategic investments, particularly in onboarding AI tools Partner with the Operations team to identify inefficiencies in current workflows and recommend data-driven solutions Help document standard operating procedures (SOPs) and assist in designing scalable operational processes Track and report on key operational metrics, including network reliability, response times, and service delivery performance Support cross-functional initiatives aimed at improving coordination between field operations, engineering, and customer-facing teams Assist in planning and tracking high-priority operational projects, including maintaining project timelines and status updates Prepare materials for internal reviews, team meetings, and stakeholder presentations Coordinate logistics and follow-up actions across multiple teams to keep initiatives on track Draft internal communications, reports, and presentations that clearly articulate strategy and operational updates Support the preparation of materials for leadership reviews and all-hands updates Engage with stakeholders across departments to gather input and ensure alignment on operational priorities Role Requirements: Bachelor's degree (recently completed or in-progress) in Business Administration, Operations Management, or Engineering Strong analytical and critical thinking skills with an ability to connect data to strategic narrative Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Teams) Highly organized, self-motivated, and comfortable managing competing priorities Preferred Requirements: Leadership experience demonstrating initiative and professional maturity Genuine interest in telecommunications, public safety communications, or critical infrastructure Benefits We Can Offer You: Paid holidays and sick days Advancement opportunities Company-provided uniforms and safety equipment Safe, clean & friendly work environment