Automotive BDC Sales Coordinator

Automotive Business Development Sales CoordinatorCompany: Apple Autos (Top Minnesota Workplace)Compensation: $19.00- $22.00 an hourApple Autos is a 6-brand, 7 location automotive company founded on the belief that people come before profit. Our vision is to be famous for extraordinary customer experiences with people who are empowered to create growth and loyalty for a lifetime.Apple Autos is seeking a highly motivated and organized individual to join our team as an Automotive Business Development Sales Coordinator. In this role, you will play a crucial part in driving sales growth and expanding our market presence within the automotive industry. Our dealership has been rated a Top Minnesota Workplace in the Star Tribune for the last 5 years, and we're looking to add a passionate problem-solver to our winning team and help us continue a legacy of excellence. Apple Autos believes in the value of our people and the value of ongoing improvement, therefore we offer training programs, scholarships, tuition reimbursement, and career growth and development opportunities.What You Will Do:Receive incoming internet leads, phone calls, and online chats from customersRespond appropriately and with the goal of setting an appointment for a visitFollow up with all customers who do not set an appointment initially to ensure the highest level of customer serviceDocument all customer contact in the CRM toolDocument all customers, appointments, shows on the BDC SmartsheetAssign leads and appointment to Sales Associates in accordance with the batting orderFollow scripts for incoming phone callsFollow the process for outgoing emails and follow upDirecting non-sales customers to the appropriate person/departmentWork with the other BDC Sales Appointment Coordinators to provide a seamless experience for our customersAnswer phones with the best quality greetingWork with all stores to stay abreast of incentives and programsHandle customer concerns with integrity, poise and take or refer the complaining customer to the appropriate individual for resolutionUse the many different technology tools effectively and efficientlyWhat We Are Looking For:Previous experience in customer service, preferably in the automotive industry.Excellent communication and interpersonal skills.Friendly and approachable personality.Strong organizational and multitasking abilities.Proficiency in using basic office software.Ability to multitask and thrive in a fast-paced environment.Positive attitude and a willingness to go the extra mile for customers.Must be well spoken and be able to speak and write with proper grammarProficiency with basic computer programs such as word, excelProficient use of different web browserAbility to multi-taskBenefitsCompetitive PayFlexible Working HoursAdvancement OpportunitiesScholarships, Tuition Reimbursement, Growth and Development PlansProfessional and Respectful Work EnvironmentMedical, Vision, Dental, Health Savings Account, Flexible Spending AccountCompany Paid Life Insurance along with Voluntary Life and DisabilityHealth Club ReimbursementNew and Used Vehicle, Parts, and Service DiscountsVacation, Holiday, Volunteer Time Off401k with a Company Matching ContributionEmployee Assistance programsWhy Work for Apple AutosWe strive to make a positive impact in our world, you will get the opportunity to give back.Internal promotions, we offer our employees the opportunity to advance internally.We encourage teamwork, positivity, and kindness.Learning and development programs are available.We empower our employees to do what is best for our customers, and other employees.Continually giving back to our employees for all their hard work that does not go unnoticed. We offer a variety of fun events to say thank you to our most important assets, our amazing employees.Ranked Top workplaces in MN (2020,2021,2022)EEO Statement:We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.