Customer Relations Specialist

Customer Relations SpecialistSIS is seeking a Customer Relations Specialist who is passionate about delivering exceptional service and keeping operations running smoothly. This role is ideal for someone who brings strong attention to detail, excellent organizational skills, and the ability to thrive in a fast-paced environment. You'll play a vital role in supporting both internal and external customers while helping ensure seamless day-to-day operations. Healthcare industry experience is a plus.About the RoleThe Customer Relations Specialist is responsible for facilitating seamless account management processes to ensure best-in-class customer experiences. Serving as a key connector across teams, you'll help ensure accuracy, efficiency, and timely communication at every stage.What You'll DoCommunicate promptly and professionally with sales representatives via phone, email, and Microsoft TeamsManage the Customer Relations inbox to ensure questions and requests are addressed in a timely mannerDevelop and deliver accurate repair and sales quotationsCreate error-free shipping documents, purchase orders, and work ordersProvide strong follow-through on open requests and action itemsMaintain detailed work order notes and communicate updates to all required partiesReview daily order status reports and proactively identify and resolve issuesWork cross-functionally across all repair lab locations and external vendors to meet turnaround timesWhat You BringThese are the qualities we value mostand can't teach:Exceptional attention to detail and respect for timelinesAbility to manage multiple priorities with accuracy and efficiencyStrong critical-thinking skills and sound judgmentSelf-motivation, accountability, and a strong sense of ownershipIntegrity, energy, creativity, and a positive attitudeA collaborative, team-first mindsetClear, professional written and verbal communication skillsComfort with technology, including Office 365, iPad use, and general computer proficiencyWhy You'll Love Working HereMeaningful work that directly supports exceptional service for customers and patientsA supportive, collaborative team environmentOpportunities for learning, skill development, and career growthA fast-paced role that offers variety and daily problem-solvingA culture that values your contributions and ideasStability with opportunity in a quality-driven organizationA workplace that respects structure, accountability, and work-life balanceAt SIS, excellence isn't optionalit's expected. While our technicians deliver top-tier repair services for surgical instruments and devices, our Customer Relations Specialists ensure the operational precision that makes that excellence possible. Through clear communication, accurate documentation, and strong cross-functional coordination, you help ensure every customer experience reflects our uncompromising standards.By investing in continuous learning, best practices, and the latest technology, SIS delivers dependable results our clients can trust. Our customers deserve the bestand our people make it happen.Our commitment defines us.Our culture sustains us.Our people make the difference.