Senior Cloud Support Engineer
Position Overview:We are seeking a Senior Cloud Support Engineer to join our dynamic team. In this role, you will leverage your technical expertise to troubleshoot and resolve complex issues in customer technical environments. The ideal candidate has a strong background in cloud infrastructure, networking, and security technologies, with a preferred focus on HSMs, PKI, and key management systems. If you have a passion for solving technical challenges and delivering exceptional customer experiences, this is the perfect role for you.Key Responsibilities:Technical Troubleshooting and Support:Provide advanced troubleshooting and technical support for customer cloud environmentsAnalyze and resolve issues involving networking, system configurations, and application integrationsServe as an escalation point for complex technical issuesCustomer Engagement:Collaborate with customers to understand their technical environments and tailor solutions to meet their needsGuide customers in best practices for deploying and managing cloud-based systemsSystem Analysis and Documentation:Diagnose performance issues in distributed environmentsDocument problem resolution processes, technical insights, and knowledge base articlesCollaboration:Work closely with engineering, product, and operations teams to address root causes of recurring issuesContribute to the design and implementation of support tools and processesSecurity Expertise:Support the implementation and management of Hardware Security Modules (HSMs), Public Key Infrastructure (PKI), and key management systemsEnsure compliance with security standards and protocolsRequirementsRequired:Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)5+ years of experience in technical support or cloud engineering rolesProficiency in troubleshooting cloud infrastructure (AWS, Azure, GCP)Strong knowledge of networking concepts, including TCP/IP, DNS, firewalls, and VPNsHands-on experience with Linux/Unix systemsExcellent problem-solving and communication skillsPreferred:Experience with Hardware Security Modules (HSMs), Public Key Infrastructure (PKI), and/or key management systemsCCNA certification or equivalent networking expertiseFamiliarity with IT security frameworks and best practicesExperience with scripting languages (Python, Bash) and automation toolsBenefitsHealth, dental, vision, life, and short/long-term disability insurance Paid vacation, holidays, and sick leave Competitive compensation and opportunities for advancement Retirement plan with employer contribution match Welcoming, family-style corporate culture uniquely suited to fast-paced, entrepreneurial, and motivated individuals One of San Antonio's "Best Places to Work" for nine consecutive years This job is at our Bulverde, TX office