Parts & Warranty Strategist

Position DetailsTitle: Parts & Warranty StrategistLocation: Oshkosh, WISchedule: Monday - Friday Compensation: $75k - $85k Benefits: competitive packageTravel: 10%Position Description :The Parts & Warranty Strategist is responsible for service parts inventory strategy, sourcing, fulfillment performance, and warranty administration commercial and industrial equipment across North America. This role ensures accurate parts data, optimized inventory levels, strong supplier partnerships, and efficient warranty processing while improving the overall ease of parts sourcing for distributors and customers.Own the service parts and warranty programs, including inventory strategy, lifecycle management, stocking methodologies, and service-level performance Exercise independent judgment over sourcing strategy, supplier selection, alternates, pricing structures, and inventory investment within approved financial parameters Direct OEM and aftermarket supplier strategy, including performance management, pricing and warranty recovery negotiations, and risk mitigation Establish, interpret, and enforce parts and warranty policies, approve exceptions, and ensure compliance with company and manufacturer standards Analyze parts demand, warranty trends, cost drivers, and service metrics to identify risks, improvement opportunities, and corrective actions Develop and present executive-level reporting and recommendations regarding parts availability, warranty exposure, margins, and service performance Drive cross-functional resolution of systemic parts and warranty issues and implement sustainable process improvements Serve as escalation authority for complex or high-impact parts and warranty matters involving distributors, OEMs, and internal stakeholders Advance system, e-commerce, and self-service improvements to reduce transactional support volume Maintain strict confidentiality and discretion in handling all company matters Perform other related duties and projects, as assigned Compliance with all company policies and standards Must-Have Skills, Experience, and Education:Associate's degree in procurement, supply chain, technical support, engineering technology, or related field; or equivalent combination of education and relevant experience 2+ years of experience managing service or component parts within a manufacturing, industrial equipment, or technical service environment, including sourcing, supplier coordination, and inventory supportDemonstrated experience identifying mechanical equipment components and analyzing operational data (e.g., demand, inventory, warranty trends) to support sound business decisionsWorking knowledge of mechanical, electrical, hydraulic, and pneumatic systemsAbility to interpret exploded parts diagrams, technical drawings, and product documentationStrong analytical and problem-solving skills with the ability to exercise sound independent judgmentStrong communication skills with the ability to work cross-functionally and support external partnersDetail-oriented with strong organizational and time-management abilitiesProficiency in Microsoft Office applications; experience with ERP, CRM, or e-commerce systems preferred