Bilingual Customer Service Account Specialist - French Speaking

We are looking for a detail-oriented, bilingual (French and English) problem solver to join our team as a Customer Service Account Specialist. The successful candidate for this role will be an enthusiastic individual with a strong commitment to service our customers and a sense of urgency to do so in a timely and professional manner. They will have command of the company's policies, transactional processes and product offering to allow them to accurately and efficiently service our customers.Job Title: Customer Service Account SpecialistLocation: Cincinnati, OH (On-site)A Short List of Your Tasks and Responsibilities:Function as Single Point of Contact (SPOC) to all accounts in assigned territory; Includes phone, email & fax communicationSupport field sales representatives in assigned territoryManage customer purchase orders from entry to fulfillmentHandle customer complaints from initiation to resolutionEstablish positive business relationships with both internal and external customersEducate customers on our product offeringWork with sales team to provide timely and accurate sales forecastsWe're Looking for A Self-Starter Who Meets the Following Requirements:Bilingual in French/EnglishAssociate's or Bachelor's degree in a relevant field of study is preferred2 or more years' customer service experience requiredExperience in a manufacturing environment is strongly preferredExcellent communication skills, both verbal & writtenProven ability to resolve customer issues creatively and effectivelyAbility to multi-task, prioritize, and manage time effectivelyProficiency with Microsoft Office applicationsHere's How We Take Care of You (And Your Loved Ones):Medical & Prescription Drug CoverageDental CoverageFlexible Spending Accounts (Healthcare and Dependent Care)401(k) Savings Plan with Matching provisionPaid Time OffPaid HolidaysTuition ReimbursementLife & Voluntary Optional Life InsuranceShort-Term Disability CoverageVoluntary Long-Term Disability CoverageEmployee Assistance ProgramEmployee Product Purchase DiscountSurfacing Solutions, Designing Opportunity, Building People:With our amazing portfolio of stylish, durable, and responsible products, Formica Corporation is one of the most recognized names in the building industry. As part of our vision for the future, we are looking for people like you. People who are open to creating their own career path and are looking to connect with like-minded people. What do you say?If You Are Qualified, You Will Be Considered for This Position:Only qualified individuals (those who meet the fundamental qualifications) will be considered as applicants for this position. Applications will be accepted for a minimum of 3 business days from the date of the initial posting.Formica Corporation is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, creed, sex, national origin, age, protected veteran status, disability, or any other status protected by applicable law.