Referral Representative (51259)

As a Referral Representative, you will act as a liaison between patients, our providers, and specialty sites; check patient eligibility and maintain accurate and timely documentation. This position will report to the Assistant Site Operations Director.JOB RESPONSIBILITIES:Organizes appropriate referrals to specialists and remains a resource for patients and staff regarding the referral agencies and process.Checks Medicaid, Medicare, and private insurance websites for patients provider coverage.Completes referral information for patients as requested by the Providers.Maintains and updates referral resource binder.Manages open referral orders by finding documents and follows up with all parties involved.Assists with patient phone calls and questions.Follows up with specialty clinics to coordinate patients medical information flow.Maintains accurate and timely documentation.Obtain prior authorization for specific testing.All HealthLinc staff is committed to engage in quality improvement initiatives that align with and support Patient-Centered Medical Home (PCMH).Perform other duties as assigned.REQUIRED QUALIFICATIONS:Education/TrainingHigh school diploma or equivalentSome college (not required but highly preferred)ExperienceAt least 1-2 years of experience in a medical administrative positionAt least 1-2 years of experience in a customer service positionSkills/Job RequirementStrong organizational and time management skillsStrong customer service skillsProven ability to work well in a team environmentExcellent verbal and written communication skillsProven experience with basic medical terminology (not required but highly preferred)Ability to follow HealthLinc policies and proceduresTechnology SkillsOperate a multi-line phone system and other office equipment including printers, fax machines, etc.Basic computer skills (Microsoft Office, EHR, online sources, etc.)DIRECT SUPERVISION:N/AREQUIRED TRAINING:All assigned Relias training